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Business Profile

Construction

Fritz Construction, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

This profile includes complaints for Fritz Construction, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fritz Construction, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaining about this business who did not honor their one year warranty on my new built home. In which the repairs were reported prior to the end of the warranty.

      Customer Answer

      Date: 11/21/2023

      My loan origination date and loan start date was 4/22/2022. The warranty started the date of origination signature date and to last one full year; which would have been 4/22/2023.  The request for one year followup repairs were made 4/17/2023. 

       

      Customer Answer

      Date: 12/02/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 12/13/2023

      I have never received a punch list from the buyer. All repair requests can be emailed to me or buyer can call or text me. I have received nothing.

      Customer Answer

      Date: 12/18/2023

       I am rejecting this response because: No calls or text have been responded to by the builder his ph# ***** ********. No contact made to me or my realtor ******* *******. He most definitely should have received a punch list through Wyatt who works for his company ph# ***** ******** and he was sent out to document all of  the issues. I sent that information through his realtor ****** ***** - Price Realty, whom I sent the origination of issues to. So there is no way he did not know if people from his company came out. 





      Customer Answer

      Date: 01/31/2024

       I am rejecting this response because:

      Good morning, I have not heard a response on this claim, since I rejected the response from the builder. What are the next steps of this process? Sent from my iPhone

      Yes, I sent the builder a text message. With no response. He never responds is the reason why I was going through his agent. He would always respond to her.

      Sent from my iPhone

       

      Items that need to be addressed:  

      Touch up paint

       

      Electrical issue in the master bedroom the light switch at the wall no longer turns on the light or the fan. These two issues were discussed with the realtor ***********************. 

       

      Sent from my iPhone




      Business Response

      Date: 02/12/2024

      After speaking with *********************** last week I am sending electricians back for second time to look at ceiling fan. The fan works with remote control as intended, just cant turn off and on with wall switch. This fan requires you to use remote and homeowner does not believe this has always been the case. We will check that it is wired correctly. I have advised if she wants one to operate with wall switch she would need to purchase a new fan. This is second time I have paid for service call to look at the fan. The electrician has passed that originally wired the home. 

      Customer Answer

      Date: 02/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The electrician has come out and the fan/light is functioning with the remote and from the wall switch as it did originally. The electrician also corrected the fan/light so that it does not come on by itself without anyone in the room or anything being touched. And now the remote for the bedroom fan/light does not turn on the living room fan/light at the same time. Each remote reacts to each fan/light separately. No service provided the first visit, but I am appreciative for the service provided on the second visit.

    Fritz Construction, Inc is NOT a BBB Accredited Business.

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