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Business Profile

Moving Companies

Larson Moving and Storage Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** Larson of Larson Moving and Storage Inc quoted me a price of $400 for a half day move. We corresponded several times before the actual move. The move took less than half a day and there were no complications. On the day of the move, ****** raised the price by $100, stating that he needed to charge for a truck and gas. I paid this but later disputed the price change with him. He apologized but refused to return the $100, stating that he wasn't going to "go in the hole" and that I was not to tell him how to run his business, and that he had not viewed my belongings in person. I maintained that those items were beside the point and that he failed to inform me of the correct charge initially - and that the practice was unethical. If a business fails to quote correctly, that is the responsibility (and cost) of the business.

    Customer Answer

    Date: 05/30/2025

    Full Address

    ***************

    **************, NC 28387

Larson Moving and Storage Inc is NOT a BBB Accredited Business.

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