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Business Profile

Architectural Designer

CMA Design, PPLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Architectural Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 2/7/25 COMPLAINTANTS: ******* ***************** ******** (Clients)ARCHITECT: **** ***** ***, ***** Name of Company: CMA Design, PPL License: 3863 Address: ******************************************* COMPLAINT: Failure to provide product/services defined in contract, did not return payment BASIS:-Contract Violation Accepted and cashed checks worth $3500 for services and product not delivered.Architect did not create a floor plan based on client design requirements but instead used a floor plan he found and attempted to modify it which in turn created rework for architect. Clients continued to cooperate with the process providing ongoing feedback. ********* went as far as charging clients for unfounded scope change ($1500 incremental to contract) and demanding a second payment on the contract ($1500) before work was completed in exchange for architect not walking off the job. Finally, client terminated the relationship after architects resignation and refusal to refund the clients. Client has no completed work from architect (hard copies or electronic copies) of the design work and no refund. Attachment: Signed Contract; Detailed Timeline REQUEST: Full refund $3500

    Business Response

    Date: 02/14/2025

    Ms. ******** has made several accusations that are untrue,misleading, and slanderous. This matter will likely be settled in court, no further response at this time.

    Customer Answer

    Date: 02/17/2025

     
    Complaint: 22911791

    I am rejecting this response because:

    The architect, **** ***** CONTINUES to disregard my time and money.  **** did not offer any resolution. His behaviors are unethical as a provider.

    Sincerely,

    ******* ********

CMA Design, PPLC is NOT a BBB Accredited Business.

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