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Business Profile

General Contractor

Drake Construction
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sloppy and dangerous work. Very upset, I bought house 2.5 yrs ago and have only spent a month each summer here. Prior to closing they refused to fix cracked driveway and suppose to be brand new. I called two years ago about electric problem and never heard back. Last yr I emailed about bugs getting in ** they didnt deal bathroom fixtures.But my big complaint is the safety of their installation. I returned here on 12/23 and hadnt been here since August and found bathroom mirror shattered on ground ** they didnt install properly or sadly. Luckily me or my kids were not here when it happened ** its a huge mirror and could of killed us by slicing off head or limb etc.they had huge mirror hung with tiny clips and absolutely no clue or other support which is seriously dangerous. There is also a big cut out home they left as well which seems ** they misplaced where outlet was going. Im reporting them this time to building authority and taking them to small claims and possibly talking to a lawyer ** of safety and they ignored all my past concerns.

    Customer Answer

    Date: 12/27/2023

    I sent a complaint in August but never heard back, I didnt send a complaint this time because they had always ignored me.

    Business Response

    Date: 01/04/2024

    We have reached out to the previous client to coordinate a time for us to come and see what we need to do to correct the items of complaint.

Drake Construction is BBB Accredited.

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