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Business Profile

Christmas Trees

J.W. Evergreens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Trees.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Concerning JW Evergreens 4 Riley St Sparta NC 28675 704-902-3923 Have contacted John and Patricia ****** (owners) of JW Evergreens and informed them with phone, text and email that 16 of our 100 concolor firs purchased for resale from JW Evergreens in Sparta just before Thanksgiving this year were losing or had completely lost their needles by 12/12/22. The needles were a deep green in hue. Patricia mentioned that her personal tree, too, had lost many , many needles as well. I accompanied the text with photographs of the "defective" trees, and videos of myself EASILY PULLING OUT THE GREEN NEEDLES OF EACH "DEFECTIVE" TREE BY THE HANDFULL. John ****** (owner) of the farm replied to our complaint by claiming their business was an accredited member of the North Carolina Christmas Tree Association and he accused us of killing the needles ourselves by storing the trees out in the sun and dried up the needles. He would not offer us any path of reconciliation. I sent that individual photographs of the shaded low-sun areas where the trees were stored and displayed. To this date and time, neither Patricia nor John ****** have returned a reply. We believe we should be reimbursed for those trees that we could not sell because of the excessive and/or complete needle loss. This complaint along with photographs and videos are being forwarded to the North Carolina Better Business Bureau, any local or county BBB, and if need be, all BBBs in North Carolina.

    Customer Answer

    Date: 01/02/2023

    I have not heard from the business in response to my complaint.

J.W. Evergreens is NOT a BBB Accredited Business.

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