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Business Profile

Caterer

Michael's Showside Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked ******* to caterer our wedding. We talked throughout the months to verify add/subtract everything. The day before the wedding he informed me that he would be there the day of the wedding. The day of the wedding at approximately 12:00am he CANCELED on us and told us he would not be catering our wedding or issuing the refund. How can he cancel on us and not issue our money back?? How can he just cancel the *** OF THE WEDDING. We already paid him in full months prior. We thought finding ******* was a blessing but he DESTROYED our whole WEDDING. We lost so much money! Please be smarter than me and find a better caterer. God Bless!! I am not sure why my original complaint was deleted but the world should know what he did to us.

    Business Response

    Date: 12/11/2023

    BETTER BUSINESS BUREAU RESPONSE                                                 12.11.2023


    To Whom it May ************************************************************************************************************************* I still hold the same position as my response from March 23rd, 2020
    We do not dispute in any way that we cancelled the Event. We cancelled the Event Due to COVID-19 Virus, I was not comfortable with ****************** w/ current restrictions that had been placed on the ************ Industry. I was in Contact w/ The Bride & Groom 24 Hours Prior to their Event & expressed that I was uncomfortable doing this & I would be happy to reschedule their Event w/ NO ADDITIONAL FEE. In which The Bride responded ... If you don't show up I will *** You, In return I asked her if we were instructed by Federal or State Authorities that we were by law not allowed to come to her Event then what will happen, she responded. If you don't come I WILL *** YOU. As stated by The Federal & State we were to keep a distance of 6 Feet between Guest,Tables & Chairs. It would be impossible to Cater their Event in that Venue & Feel Safe for Them, Their Family, Friends & Our Staff. I was strongly encouraged not to do this Event by both our local ****************** ********************* and other Business Owners. No one could tell me not to do it because Our Governor left this in a very Gray Area. Not only The Health &Safety of others was heavy on my mind there was also the potential for a Lawsuit since we had already been threatened to be sued With the current COVID-19 Virus at our doorsteps. Furthermore she then had people known to her place reviews on ************ stating that they had contracts w/ my Business to Cater their Weddings & I cancelled and Ruined Their Wedding Day. Due to the current situation we are all faced with during these times it is very unacceptable to harm any Business w/ misleading accusations on ************ or elsewhere.  I will close with saying I NEVER REFUSED THEM A REFUND. Just not a Full Refund do to cost already incurred due to their lack of cooperation and now ... what damage has been done to our Business Reputation... You can delete a ************ Post but it never goes away. Also to call me Racist on ************ is very unprofessional.  
    All I have requested was for them to send all correspondence Via Certified Mail to resolve the situation & We would do the same.   

Michael's Showside Grill is NOT a BBB Accredited Business.

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