Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been falsely billed
  I have never applied for credit here or set up an acct. I tried explaining this to man on phone, he hung phone up on me 2x’s. I told him me nor my husband got anything from his store on Mon 1-16-23. Our employee doesn’t have drivers license so we couldn’t have sent him to pick up. I told him he would have to provide camera footage before I would pay this bill. I told him to delete this acct therefore no one could charge on it. It’s not a coincidence that a random person came in and made a purchase to **** ***********. I think this company is scamming me cause most people would pay $22.48 and not question it. I am the secretary for my husband and asked him about this. We can promise that we didn’t make this purchase and receive these products

  Business Response

  Date: 01/23/2023

  This company has an active account with us. Attached is an invoice from last year that they paid. The attached invoice shows that she does have an account with us, even though she states that she does not. Someone purchased an item for a total of $22 last week. She said that it was not anyone from her business and that she does not have an account with us.  I told her that she did not have to pay us, since she did not think someone from her company purchased anything. This is not a scam, as you can see from the fact that she bought from us before.

  Customer Answer

  Date: 01/23/2023

   I am rejecting this response because:
  
  
  
  
  the documents provided from 2021 is a sales receipt which was paid when the supplies were picked up. I never said my husband hadnt purchased anything from them, i said he did not ask or request to set up an acct.  If we paid for the supplies for $580.00 in 2021 why wouldnt we have paid for the supplies on 1-16-23 for $22.48. my point is we were not in or near ********** on 1-16-23.  Actually the only reason we went there in 2021 was due to the fact that we had ordered those supplies from *** ******** in *********** and they couldnt get them in in a timely manner, *** ******** contacted PSI Group and ordered the supplies for us and when we picked them up, they were paid for.  We never asked for an acct or credit.  To resolve this matter, i want this acct closed or deleted and no one allowed to charge in the name of **** ***********.  They should have to provide documents of who signed for the supplies last week.

  Business Response

  Date: 01/26/2023

  How can we set up an account without the owner providing us with the information. That does not make sense. Anyway, we deleted the account the same day as she called. 

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.