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Business Profile

Cleaning Supplies

Charlie's Soap
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Charlie's Soap's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charlie's Soap has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used ******* soap and it ruined three articles of black clothing. I have tried, on numerous occasions, to reach out to their customer service department without a resolution. I am happy to forward the email thread to give you more information. I would like to be refunded for the detergent and to replace the clothing, worth $50.

      Customer Answer

      Date: 09/20/2024

      I received a response from the company. They gave me two options. I could try to dye my clothing back to black or mail them my clothing. I am not comfortable doing either one. At this point, I would like a refund for my Charlies laundry soap. I have no other choice than to replace my ruined clothing at my own expense. Im very disappointed. 

      Business Response

      Date: 09/25/2024

      This is the first time I saw the BBB complaint, but I believe that customer service has been in contact with this customer regarding suggestions for a solution.  Has the customer tried to ask the original vendor for a refund, yet?

      Customer Answer

      Date: 09/29/2024

       I am rejecting this response because:
      I was hoping that Charlies soap would replace or compensate me for two articles of black clothing that were ruined by having a bleaching effect. I followed the washing instructions on the bag. Its evident that that is not going to happen so Im requesting a refund directly from the company as it is too late to return to the grocery store. It was $16.99 plus tax. Im disappointed that this happened as I try to support local businesses.

      Business Response

      Date: 10/03/2024

      Although it is against our policy to return money to customers who bought our ********************** from another vendor, it is in our policy to help people whenever it is possible and reasonable.  We will cover her $16.99 purchase price.  I will have a check cut and mailed to her.  I need only the address.

      Customer Answer

      Date: 10/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

      ***************************
      ********  CO 80602-8963
      *************

      Thank you for making a refund exception. 

    Charlie's Soap is BBB Accredited.

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