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Business Profile

Electrical Contractors

Timber Ridge Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

This profile includes complaints for Timber Ridge Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Timber Ridge Electric has 2 locations, listed below.

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    • Timber Ridge Electric

      215 Timber Ridge Rd Sugar Mountain, NC 28604-9495

    • Timber Ridge Electric

      50 Parallel Rd Banner Elk, NC 28604-9571

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave a deposit of $2930.44 To have a backup power system installed . It was delivered a week before and I picked up the pad the day before. When they finally showed up To install it they said we should have had it on the pad ready to go. We are in Our 70s and the machine weighs 500# so I said how was he expecting that to happen? He said I had a bad attitude and dumped all the supplies on the ground and walked away. I **ntacted another ** to do the job a few days later. I put in a despite with my cc **mpany and sent all the documents that I had on the payment to the ***** Electeric who did the install. I thought that would be sufficient. Only a few days ago they told me that they were unable to refund my deposit due an unknown fact that they didnt allow refunds unless they agreed to it. I said I never agreed to those terms. Didnt matter if I was aware. This is criminal. Please help. I can have ***** Electric fax or send you the docs showing that they indeed did the install and were paid in full. I dont have them here with me as we are in ** for the winter.

      Business Response

      Date: 12/19/2024

      We went to the job 3 times cause the owner wanted us to check location. 

      We told the owner since we didn't supply the ***erator we don't ser it and asked for it to be set and gas hooked up so when we get there we can test it. 

      When we arrived the ***erator wasn't set and the pad was in the owners car. We helped get the pad out and on the ground. 

      Then grace the owner started berating me and my crew and said that we need to set ***erator.  We said no we didn't purchase it and that's not part of the quoted job. She started getting louder and more belligerent.  

      I was not going to take it so I had the crew pack up and leave all material purchased on the job and took pictures of where it was set. 

      We then left the job.

      Contract states deposits are nonrefundable. 

      She told her credit card company that the material was never delivered . They took back and held the charge for a few months. I showed all paperwork to them and the contract and explained that we hat 6 hr of driving to customers house, driving around to multiple supply house to get material and precut *** wire, excavator pickup and drop off , extra.

      Thanks for your time,

      ****** *****

    Timber Ridge Electric is NOT a BBB Accredited Business.

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