Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2022, I hired The Royal Flush Plumbing LLC to clear gutter drains at my residence that were partially blocked. the Plumber (Frank) spent a little over an hour at my house. He then stated that the drains were cleared and verbally guaranteed his work for six months. He charged $1003.13 for the work, which I paid in full.
  
  Two days later, there was a heavy rainstorm, and it was apparent that the drains were more blocked than before his work. I have videos of the blocked drains backing up. At that point, I noticed that one of the downspouts that he had supposedly cleared had not even been worked on - the ground was not disturbed.
  
  I contacted Frank and he agreed to come back out and correct the problem. He did not call or show up at the agreed date/time. It has now been over a month, and I have a long record of text messages (and there were also a number of non-recorded telephone discussions) wherein Frank either gives an excuse for not coming out (for instance, both of his trucks broke down twice) and there were also a number of simple no-call no-shows, where he agreed to come out and then did not show or call.
  
  He no longer responds to my text messages or phone calls.
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 8, 2022/09/23) */
  Contact Name and Title: Frank
  Contact Phone: XXXXXXXXXX
  Contact Email: *****@**********.com
  We have been in contact with the home owner and are in the process of resolving this via our in house warranty on workmanship. We always stand behind what we do however there was a delay returning to address this homeowners needs due to staffing and truck issues. We have resolved the truck issue and he is scheduled for us to return to m warranty services and remedy the issue.
  
  
  Consumer Response /* (3000, 10, 2022/09/23) */
  Royal Flush Plumbing has promised to come out Monday morning (26 September) and rectify the situation ( clear the lines). Based upon past performance (unfulfilled promises) I am unwilling to consider the matter closed until I see water freely flowing through the drains.
  
  
  Business Response /* (4000, 17, 2022/12/09) */
  Business stated that the line backed up with the rain and the septic collapsed. The business stated that the consumer was advised that the septic needs to be dug up and repaired at cost. The business stated that at the time the consumer did not want to move forward due to the cost. The business is
  unable to refund on services already rendered.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frank showed up at our home having been sent by an insurance company he proceeded to inspect informing us we needed to gut our bathroom because of black mold deterioration , he then proceeded to offer his services of doing this and remodeling the bathroom , quoted prices , we accepted , stated he needed 50% upfront to start job which we paid . He gutted bathroom , set up a remediate system , said it would take 2 weeks after 2 weeks he came back said he needed the full payment in order to start the remodeling job we paid him in full , he continually avoided us for over 6 months , 2 times he actually called an said he was at the house but we were there waiting for him on those dates he scheduled the work an said we are here where are you he claimed he was in his way no show .
  After 6 months we had another contractor come in give us an estimate to do the work who told us Frank was lying he had not performed anything even resembling a mold remediation
  I want others to know this guy is a scam artist he has done the same scenario to others . We have since had to sell our home to pay off the dept we incurred to have him do work he never performed we were unable to live in the home since it no bathroom facility

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/07/20) */
  We ha e no record of this customer. Please confirm proof of invoice by "the royal flush plumbing llc" and not a company with a similar name.