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Business Profile

Bathroom Remodel

Master Bath & Tile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Remodel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/13/2023, we signed a contract with *********************** of Master Baths and paid him $1150.00 for a bathroom remodel project that he was supposed to start on 11/13/2023. There was to be another renovation on our main bathroom after this job was complete. He was in communication with us twice since then to give us excuses as to why he has had to push the start date back. That was before 12/25/2023. The last thing we got from him was a text stating he had workers that messed up a job and he had to fix it and he would start after the first of the year, January ****. Since then, we have reached out via phone calls, voicemails, texts, ******** messages to both he and his wife on several different dates and at different times. We have only gotten one response from his wife via ******** messenger and she indicated she would have him call us. We never got that call. There has been no attempt on their part to resolve this matter. We paid them money for the supplies, got a hand written receipt, and have not heard anything since. We have a signed contract and unsure if we can find someone else to do the job or whether we have to pay out more money to someone else because he may not have given us enough materials. Now we have read all the comments about how he has done this to others. This is so frustrating. Please help!

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Met with the owner several times to re-do the tile in our bathroom. Paid for all the tile months before work was to start. As the job was about to begin paid the $5350 deposit on June 23rd. Excuse after excuse and was just told he can’t do the job due to staffing. Requested the materials to be delivered and money to be repaid and I am still getting completely blown off.

Master Bath & Tile is NOT a BBB Accredited Business.

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