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Business Profile

Plumber

Ward Plumbing, Heating & Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 15, 2025 Wards heating and plumbing sent someone to replace the heating elements in my water heater. Prior to this I contacted the manufacturer of the water heater because the unit was still under warranty. I was told by the manufacturer that I would need to send them an itemized receipt in order to receive a reimbursement. When the plumber gave me the total cost I emphasized that I would need an itemized receipt and why I needed it. He assured me he would email me the final itemized receipt when the job was done. The receipt he sent was not itemized. I called ************ 4 times. I was finally told that they could not provide an itemized receipt because no one knew the cost of the parts. I was also told that no service business provides itemized receipts. They went on to say that they would contact the manufacturer on my behalf. After all this I again contacted the manufacturer and explained what had happened. I was told that no reimbursements are approved without an itemized deduction.

    Business Response

    Date: 05/01/2025

    Our apologies for the inconvenience.  We use a pricebook for our billing and neither the Technicians s or the **************** **** have access to the information that you needed.  This issue should have been escalated to someone who could help you.  Your invoice has been revised to include the information that you need and has been sent via email.

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 
    is dated 2021, but I didn't even start using it until 2022 when I moved into my new house. So another $200+ charge and he says he found the solution. It's some part I don't know the name of and he's talking fast and like I should know what he's telling me. I don't. But the solution involves some major sort of undertaking and if I don't hire them to do it correctly, someone else might do the repair, but I risk turning my outdoor unit into a bomb. A bomb? Then he quotes me upwards of $3400 for the final repair, AND quotes me for a NEW SYSTEM, but never sends any quote like I asked. I called to talk to a manager. No one called me back or followed up with me. The technician told me he would look into warranty claims. Nope. Super shady business. I got another company to repair for just over $200 and it was not what **** even diagnosed. Totally different solution that fixed it. I don't think the tech knew what he was doing. And they are trying to quote me upwards of $3400 (plus the ******).

    Business Response

    Date: 08/28/2024


    After reviewing the job we determined a refund was the best course of action since this customer has already contacted and received repairs on her system by another company.

     

    The invoice has been adjusted and a refund has been processed.

     

    ****

     

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