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Business Profile

Video Game Dealers

Premium Edition Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Premium Edition games is a boutique video game company that makes limited edition video games, which they sell on the internet through their own website. They take pre-orders for their video games, accepting payment well in advance through payment methods such as ****** and credit card. They then promise to ship the preordered product at a later date. For the first few years of their existence, they were a respectable company, and their pre-orders would ship out 6-9 months after the pre-order period. Around mid-2023, Premium Edition games stopped shipping many of their games. However, they continued taking pre-order money from their customers. For the past two years, many pre-orders have hung in limbo while the company continues to promise to ship at a later date. They blame the delays on production issues. At present, many preorders that have been paid for 1-2 years in advance have still not shipped. The company refuses to issue refunds and, unfortunately, the window for clawing back money through traditional means ******* disputes/credit card chargebacks) has elapsed. Essentially, the company refuses to fulfill orders, keeps blaming production issues, and holds customers' money in limbo without fulfilling delivery of the products they promised. 2+ years is considered an unprecedented amount of time for a pre-order with no refund option available. Many customers/collectors have speculated that the company is intentionally attempting to delay in order to keep pre-order money with no intention of fulfilling orders. Discussion amongst collectors regarding this may be read on the following collectors' forums:********************************************************************************************************************************************************************************************************************************************************************************************************************** you can see, many are affected by this issue. I just want a refund please.

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