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Business Profile

Auto Repairs

Performance Auto & TRCK Acc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to performance Automotive in December. To have Repairs made. I spent $800 in Repairs they informed me that my car was Repaired. I didnt have my car back 2wks and it started back doing the same thing it was doing before l took to them the first time. I called the owner and explained this to him he told me to bring it back to the shop so l did. Few days later Mechanic called my mom which was the number l gave them b/c l was having difficulties with my own phone. He stated that it would cost almost $800 more dollars to get my car back and that they would charge me a storage fee if the car wasnt picked up because they were under *************** They never informed me of this before they worked on my vehicle neither did they bother to give me an estimate of how much it would cost before working on my vehicle. And these are the Exact same Mechanics that previously worked on my vehicle. I consider this Fraud ,Negligence and l feel taken advantage of as a woman.

    Business Response

    Date: 02/05/2024

    Good morning,

    In reference to the letter I received on 1/22/24, Complaint ID # ********, I am acknowledging that this matter has been resolved.

    Please contact me if you have any questions.

    Thank you,
    ***************************;

Performance Auto & TRCK Acc is NOT a BBB Accredited Business.

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