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Business Profile

Fence Services

World Fencing Co, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I ordered a vinyl fence with this company three months ago.We were told it takes about 6 weeks for the materials to come in and we paid ****** dollars for the materials to be ordered .Over the past six weeks, once the time came for the fence to be put up, we got a different excuse every week.The workers all had the flu, not all the parts of the fence were in yet.That went on until last week, when I told them that by Friday, the 5th, I need to see a fence or my money back.So I was texted that all the parts are in now and by Monday the 8th, four employees would come and start on the fence.At this point, Ive texted and wrote her, and I got no response.It is ten am and we all know that shes once again eluding us for whatever reason.My next step is to call the police, because I suspect fraud and I will call a lawyer and *** this business for damages!

    Business Response

    Date: 08/16/2024

    We apologize for the delays the reflect poorly on us as a company. We have taken steps to cease working with vinyl fence providers who do not communicate effectively about delays and whom do no fulfill their promise to supply materials in a timely manner. 

    The grey vinyl fence was installed on the property to the satisfaction of the customer. 

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about June 1, 2023, I entered into a contract with World ********* LLC and paid them $5200 deposit to build a back yard fence for our property at ***************************************************************************. Work to begin within six weeks. About July 25, 2023, I began sending inquiries to World ********* LLC, via phone and text. **** from World Fence responded saying that their supply company sent the wrong materials. After a promise to contact me with an update on materials etc. by a specific date, set by World Fence, was broken, I began reaching out to world Fence again. **** at World ***** responded to me and apologized for not contacting me when she stated that she would. **** at World Fence then told me that fence construction would begin on our property on August 8, 2023. About mid-morning August 8, 2023, I texted Rixi at World Fence asking her to verify what time World Fence was planning to arrive and start building the fence. **** has not responded to my query as of 2:30pm the same day and no one has arrived to start building the fence.

World Fencing Co, LLC is NOT a BBB Accredited Business.

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