Complaints

This profile includes complaints for K & S Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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K & S Towing has 2 locations, listed below.

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  K & S Towing

  136 Ostwalt Amity Rd Ste A Troutman, NC 28166-7731

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  K & S Towing

  178 Westview Hts Boone, NC 28607-8917

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4th, my vehicle and my daughter's vehicle was towed from the ******* parking lot in *****. There are small signs to the entrance of the parking lot stating that vehicles can be towed by this company. There are zero signs in the parking lot itself. As such, it was not clear to us that we were subject to getting towed. Note that we were patrons of the ******* that evening and planning to go to other businesses in the strip mall as well but because our vehicles were towed we did not do that. When we questioned the ******* manager on duty he assured us they did not have an issue with us parking there and it was solely the towing company responsible. The towing company charged $145 per vehicle to release them and force you to sign a waiver that you will not dispute the charges. The behavior of this business is completely predatorial and should not be legal. It is certainly not ethical. There are numerous reviews on Google of similar interactions with this business. They prey on students and visitors to the area who miss the small signs they use as a reason for why they can get away with what they are doing. They are using this as a way to supplement the legitimate, vehicle owner requested, towing needs of the community. The unethical towing practices this company is perpetrating should be forced to cease.

  Business Response

  Date: 11/05/2023

  In response to Mr. ******s complaint; on November 4th, Mr. ****** and his daughter parked their vehicles at the ******* ******* ******** ******. After each parked, they were both viewed by a parking enforcement agent exiting their vehicles and proceed to walk off of the property to a nearby public transportation bus stop. Mr. ****** acknowledges in his complaint that there were signs advising that the vehicle is subject to being towed so he was aware the potential was there to be towed. All signage meets the ordinances set forth by the Town of ***** and are approved by the Town of ***** lieutenant. There are 14 signs for that commercial lot that are at each entrance, and are clearly marked. It clearly states that "Walk Offs" are subject to being towed. ******* ******* ******** ****** instituted parking enforcement 2+ years ago due to the high volume of cars utilising the ******* parking lot for free parking during college football game days and local events. The local patrons were unable to park as non patrons were taking up spaces in order to walk across the street to get on the ********* (which is a free transportation) and not have to pay for parking to attend these events. Mr. ****** and his daughters vehicle parked in the ******* shopping area at approx. 3:30 pm and were towed from the parking lot and impounded at approx. 6:00 pm. At 10:07 pm, Mr. ****** called to inquire where their vehicles were. The vehicles had sat in the parking lot for 2.5 hours prior to being towed and Mr. ****** did not call regarding his vehicle until after 10 pm. That is a total of 6.5 hours. The game that evening started at 6:00 pm and ended at approx. 9:30 pm which coincides with the times that the vehicles were left, impounded and when Mr. ****** called.  Mr. ****** came to retrieve the vehicles at the tow lot. He was belligerent to the parking enforcement agents, and acknowledged that he and his daughter had gotten on the bus to go to the game. He advised that they were going to go to ******* after they returned from the game, and then go to dinner at *****'s, but realised the cars had been towed. Mr. ****** also continued to refuse to sign the receipt for the tow, as it does state that the customer may not dispute the charges. K & S Towing has the authority by ******* ******* ******** ****** to tow at will when violators of their parking policies are seen leaving the property. A refund will not be issued as they were clearly in violation of the ******* ******* ******** ******s parking rules as they were seen walking off the property, and were not shopping or visiting other stores within the shopping plaza as by his own admission that they attended the football game.