We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete

Three Generations Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint relates to a Contractor's Contract with Three Generations Concrete ("TGC") dated March 18, 2022. Under the contract, TGC committed to repair and renovate the concrete deck around my pool at *** **** ******* ***** ******** *****, NC. The work consisted mainly in removing a section of damaged concrete, repouring concrete and resurfacing the entire deck by applying two coats of Dura-Top. The contract price was $12,440, with a 50% deposit paid on March 18, 2022 and the balance to be paid upon completion. Work was to be completed by April 30, 2022. Work started on May 2 and resurfacing was done on May 3, a day when TGC was "well aware" that rain was expected (TGC's text of May 3, 2022). The concrete was left unprotected and was damaged by heavy rain. The TGC team came back the following day to do some sanding and apply a third coat and I was assured that the problem had been fixed. Balance of the price was paid by check, as required under the contract. Unfortunately it rained again during the following night and, since no rain protection had been installed, the concrete was damaged again (mainly dark stains in numerous sections of the pool deck). When TGC owner came back a few days later to inspect the work, I was told that those stains were "normal" and I should not expect anything better. Since then, TGC has been unresponsive to my complaints. A review, with photos, was posted in FaceBook around end of July,

Three Generations Concrete is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.