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Business Profile

Desserts

Dunkin donuts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, My name is ******** and Im writing you regarding a dispute that happened at Dunkin Donuts on 4/10/2024 around 10:00am. I went through the drive through and ordered my usual frozen ************* and the employee says to me I want to let you know we can only make your drink one time please pull forward. Once I get to the window I ask the employee why did the cahsier make that announcement on the intercom she replied my manager told me to inform you we cant remake your drinks I asked her to call the manager. Once the manager gets on the phone he says You have been asking to remake your drink more than once and we cant waste anymore products on you. . . You can go to ********** I explained to him that every time I come there theres new young workers that clearly dont have enough experience because my frozen coffee comes out watery. If Im paying for an item it should be made correctly with no problem. The manager Denied me of service and tells me to go to ********* which is very disrespectful and bad customer service. Ive been going to ****************** for years and Ive never been treated so poorly by a manager.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am so sick of spending over $20 a day and not being able to consume product at least one a week. Today I spent/$25 through Uber eats for a couple coffees and a couple refreshers. I was given no straws. With the drinks I drink you have to have a straw because it all settles on the bottom constantly while drinking it so you have to stir non stop. So that is $25 wasted an that is such a tiny amount to what I spend everyday.

Dunkin donuts is NOT a BBB Accredited Business.

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