We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

J&W Custom Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a home that has had several issues with it and we have a 1 year warranty with them. They have refused to help us with any of the issues other than giving us contact information for the contractors that they had do the installations. 1. Foundation issues with a corner of the house has dropped. 2. Did not install the roof over the garage with any ventilation and improperly wired it.3. They installed a french drain with the wrong piping so no water is draining from our yard. (we've personally invested over $12,000 in drainage because of this)4. Garage door has broken 3 times.5. We have not had an oven for 4 months with multiple complaints. They are going to install a new oven but it does not match any of the other appliances in the house now. When asked for the problem they said take it up with the ****** Appliance store. The oven came with the house.

    Business Response

    Date: 08/29/2024

    1. Refused to help them.    We have been to the house more than 10 times in the last year to answer questions and fix things that are maintenance related and not covered under warranty to be nice.
    2. Foundation issue with the corner of the house.  We paid an engineer to go take a look at this complaint and he determined there was no issue.  We sent the homeowner an engineered letter stating this.

    3.  Improper ventilation on garage roof.  There was a complaint by the homeowner that was taken care of within 4 days

                 Improper wiring.   This is false and all wiring was inspected by the city and approved  

    4.  Installed a french drain with incorrect piping which prevents drainage.  This is false as we installed the correct piping and it was inspected multiple times by the city of ****** and approved.  In addition the french drain has nothing to do with the drainage in a yard.  It is there to drain water away from the foundation only....not out of the yard.

           5.  Garage door has broken 3 times.  Our garage tech has been there twice and both times it was due to the sensor being pushed out of alignment.  Garage tech repaired for free both times but was homeowner error

            6.  The appliance company handled the warranty with the oven.  They did not communicate the best but there was nothing we could do there as we were all told a part had been ordered to repair.

     

    In addition the homeowner paid his own homeinspection company to do an inspection on the home and issues that came up prior to closing were addressed.  We also had multiple walk throughs with the homeowner to address any of their concerns.  

     

     

     

    *************************

    J&W Custom Homes

    ************

J&W Custom Homes, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.