Reviews
Customer Review Ratings
Average of 23 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromGiovanna S
Date: 07/03/2025
1 starLoved the whole system for the first few years. After recent maintenance the alkaline system completely stopped producing water. Its been months of back and forth with no real solution. Now, tech is referring me to replace/ upgrade the whole system again. While I have the sales *********** saying that the system has a lifetime warranty. Tech today told me the alkaline system doesn't. I don't know what to believe anymoreReview frompatricio M
Date: 03/31/2025
5 starsexcelente sistema de agua, el representante fue super claro se nota que saben lo que hacen y lo que dicen quede 100% satisfecho, el instalador fue muy profesional y la experiencia es recomendable
Aquafeel Solutions
Date: 04/02/2025
Apreciamos su negocio * estamos encantados de que tuvo una buena experencia con el representante! Asegrese de rellenar su tanque de sal * de realizar revisiones anuales para mantenerlo en su mximo potencial. Muchas gracias!Review fromMilena S
Date: 12/03/2024
5 starsAquafeel sistem its the best ************** sistem . I loved , my skin and my hair look so shine and soft.Aquafeel Solutions
Date: 04/02/2025
We appreciate your business and are thrilled you love your system! Please make sure you are refilling your salt tank and doing annual checkups to keep it at its fullest potential. Thank you for trusting Aquafeel for your water purification needs.Review fromAnny B
Date: 10/28/2024
5 starsExcellent service. Punctuality. Water quality. Good organic products. 100% recommendedAquafeel Solutions
Date: 04/02/2025
We appreciate your business and are very happy you love your system and are happy with our services! Please make sure you are refilling your salt tank and doing annual checkups to keep it at its fullest potential. Thank you for trusting Aquafeel for your water purification needs.Review fromHector S
Date: 08/29/2024
5 starsEstoy sper feliz con el producto y con el servicio, gracias AQUAFEEL, por traer salud y seguridad en el agua a mi hogar, el precio sper econmico comparado con los beneficios de la salud. Muchas graciasAquafeel Solutions
Date: 04/02/2025
Apreciamos su negocio * estamos encantados de que este feliz con su producto * calidad de agua! Asegrese de rellenar su tanque de sal * de realizar revisiones anuales para mantenerlo en su mximo potencial. Muchas gracias!Review fromKathlyn S
Date: 08/28/2024
5 starsAs parents, We always worry about the well-being and health of our family, especially our baby. Before installing the water treatment system, we noticed that the water in our home was very hard and contained chemicals that affected our baby's sensitive skin, causing dryness and redness. Since we installed this system, the water is much softer and free of harmful chemicals. We have noticed a great improvement in our baby's skin; You no longer suffer from irritation or dryness after bathing, and your skin feels much softer and healthier. In addition, this system is very easy to use and gives us the peace of mind of knowing that we are protecting our family. I recommend this system to any family who wants to improve the quality of the water in their home and take care of the health of their loved ones.Aquafeel Solutions
Date: 04/02/2025
We appreciate your business and are very happy you love your system and are happy with your quality of water! Please make sure you are refilling your salt tank and doing annual checkups to keep it at its fullest potential. Thank you for trusting Aquafeel for your water purification needsReview fromJose S
Date: 08/28/2024
5 starsIve been an Aquafeel customer for almost 5 years now. I have well water and i tried with different filters before and I couldnt fix the problems on my well water. Since day one with Aquafeel we felt the difference on our skin and in everything we use the water.The customer service has been ********** very happy.Aquafeel Solutions
Date: 04/02/2025
We appreciate your business and are very happy we were able to fix your problems with our system. We are glad you are happy with our services and customer service! Please make sure you are refilling your salt tank and doing annual checkups to keep it at its fullest potential. Thank you for trusting Aquafeel for your water purification needs.Review fromSantiago D
Date: 08/19/2024
5 starsThanks Aquafeel , i Been used this system for 6 month now and I love it, my grand daughters use to have eczema and dermatology always prescribe lotions all the time, and as soon we install the system in 6 weeks the eczema gone, thanks again Aquafeel for this wonderful productAquafeel Solutions
Date: 08/21/2024
We appreciate your business and are thrilled you love your system! Please make sure you are refilling your salt tank and doing annual checkups to keep it at its fullest potential. Thank you for trusting Aquafeel for your water purification needs.Review fromIrving F
Date: 07/08/2024
1 starI called customer service because of a leak behind the water tank. Before I could even provide details, they told me I would have to pay $390 for maintenance. Even if I didn't want the maintenance, I would still have to pay for a technician visit. None of this is included in the warranty. There was no other solution offered, no empathy, or any genuine interest in solving the issue with their product. The leak is not in my house but in their product. I am very disappointed with the poor customer service. They are only interested in selling or charging for "extra" services. I will not be recommending them ever again.Aquafeel Solutions
Date: 08/21/2024
I am sorry to hear you have had a difficult time coming to a solution with our service department. Your business is very important to us, that includes your satisfaction with us as a company. I will have someone reach out to you immediately.Thank YouReview fromTony K
Date: 04/13/2024
1 starIm utterly disappointed with the residential water filtration system and the myriad of problems it has brought. Despite forking out over $8500, the system has been nothing short of a headache since installation. The main water tank sprung leaks in the same spot three times, leading to multiple visits from the installer and numerous tank replacements before the issue was finally resolved. The 2-gallon alkaline tank persists in its relentless dripping, a flaw that should never have occurred in the first place but still exist since its inception. Recently, the system decided to call it quits altogether, adding to my mounting frustration. Despite my persistent efforts to reach customer service, my calls were either met with silence or mysteriously disconnected whenever I sought help. It's beyond infuriating. And let's not forget the water pressure ever since the system was installed, my water pressure has severely depleted. It's hard not to blame the system itself, especially since this was never an issue prior to installation. Despite having moved on to another company, the salesman who initially sold me the system was the only one willing to assist with troubleshooting the 2-gallon alkaline tank replacement issue and getting it working again. While I appreciate his efforts, the leak continues. The overall experience has left me thoroughly disappointed. Based on my nightmarish ordeal, I wouldn't feel comfortable recommend this service to anyone.Aquafeel Solutions
Date: 08/21/2024
I am sorry to hear you have been having trouble reaching our customer service department and coming to a solution. Your business is very important to us, that includes your satisfaction with us as a company. Please call this direct line for immediate service.******************** Thank You
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.