Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Taylor Contracting Company at the end of September 2022 to begin our basement remodel. Initially things were going great and we were very pleased with communication and pace of work. About 2 months into the process it became very common for the workers to only show up 1-2 days/week for only a couple hours. We tried to be understanding as holidays were going on and there were some unforeseen bumps in construction. Zach (TCC owner) seemed hopeful that the project could be wrapped up shortly after the new year and we were still okay with that. We were beginning to get frustrated though because of the lengthy time frame and with each step Zach was requesting additional money aside from what was quoted. We still tried to be understanding and work with Zach on finishing the project however come March 2023 his electrician quit responding to all contact and our basement was at a standstill. We waited and waited while Zach tried to find someone to finish the job. Finally my husband and I suggested a local electrician that we had worked with before so Zach reach out and had them come finish the job. During the electrician mix up,Zach was supposed to have ordered new doors that I picked out but ordered the wrong doors and stated that to change the order the new ones would take 6 weeks. I wanted the specific ones I had chosen so I agree to wait. Mid May was supposed to be the delivery and install date. We gave til the end of May with still no doors. Zach then proceed to give us the electrician statement with a 17% contractor mark up. We were not happy with this as we were the ones that suggested the electrician. Once we expressed all of our concerns Zach told us he was no longer returning to finish the project and his permit was not active. We tried to handle things on our own to finish the basement but Zach did not finish paying the HVAC company leaving a potential lien on our home. We paid Zach for HVAC already and want equipment in our house paid off.

  Business Response

  Date: 10/08/2023

  ******** and ******** hired me to re finish their 1500 sq ft basement. I submitted them a quote which was approved by ********, once we completed the demo stage we found water damage to the exterior foundation at which point ******** requested waterproofing be completed and added to the estimate. We completed the waterproofing and moved on as needed. The customer opted out of the plumbing that we had originally quoted but instead decided to hire my plumbers laborer to repipe his entire home without my knowledge, the result was a leak which damaged the floor and underlayment the customer had originally put down, at which point he requested I repair and redo the majority of the flooring as well as complete the unfinished areas. I never requested any money that was not agreed upon with the customer, only requested some payments that were out of the originally agreed upon schedule. In March my originally contracted electrician (Tony C*******) went missing with no further contact. After searching for an electrician that would fit their budget they provided me a contact to *** Electric. At which point I contracted them to complete the electrical work. Once *** finished their scope of work they sent me an invoice at which point I added on a 17% contractor fee. At the same time, I had ordered a custom set of French doors for the basement. On the same day I submitted the order I spoke with the customers at which point they stated that was not the door they wanted and I was able to stop the order on the same day it was submitted and resubmitted the order with the correct door. I have no control over the production time of a custom door and was transparent with the customers with the turn around time of the product. Once I submitted the invoice to ******** from *** that included the 17% contractor fee, ******** refused to pay the invoice and told me to return a custom ordered product in order to pay for the electrician. At which point I told him I would not be able to do that but instead would cancel my permit and not return to complete the job, in which was paid up to current.  I did pay ***** *** up to current at that point (rough in/equipment deposit) and was transparent with ***** *** about the situation. I told Chad G***** (***** *** **) we would not be receiving further payment from the customer and that any further work would have to be settled between them and the customer. At that point they had not completed the trim out for the HVAC system. I am unaware of any further work done by ***** *** past May 31, 2023.

  Customer Answer

  Date: 10/08/2023

   I am rejecting this response because:
  The issue is that regardless of what contact Zach still has with ***** ***- we wrote a check for the amount requested at the time of HVAC installation and signing of the HVAC contract. Whether Zach chose to use all of this money towards the HVAC or just put down a deposit is out of our control. Our part for the HVAC was paid in full as requested. The outstanding balance that remains would have been for the new french doors and installation and final trim installation- neither of which were completed when Zach pulled his permit, resulting in no final payment. 
  
  

  Business Response

  Date: 10/09/2023

  There was no check written to me or my company specifically concerning the HVAC equipment or installation. I only received partial payments based on the progress of the job. In turn I paid ***** *** in the same manner. 

  Customer Answer

  Date: 10/09/2023

   I am rejecting this response because:
  Based upon the contract agreement, payments were to be made in 3 installments. But multiple checks were asked for outside of the agreed upon terms. A quote was presented on Oct 4th and signed on Oct.12. A check was then written on Oct. 31st to solidify the hvac agreement. Zack stated he would need the amount of the hvac system so it could be ordered. The amount for the system was $12,500. A check for $17,136.59 was written to cover the cost of the HVAC unit plus extra cost of the progression that was being made.