Complaints

This profile includes complaints for City Electric Supply's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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City Electric Supply has 19 locations, listed below.

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  City Electric Supply

  4561 US Highway 264 W Washington, NC 27889-6622

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  City Electric Supply

  2201 Brentwood Rd STE 102 Raleigh, NC 27604-3685

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  City Electric Supply

  810 S Main St Fuquay Varina, NC 27526-2419

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  City Electric Supply

  861 Old Knight Rd STE 121 Knightdale, NC 27545-6056

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  City Electric Supply

  1207 S Pollock St Selma, NC 27576-3401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transformer from CES. There was an issue with sizing by CES, and a transformer needed to be returned. The manager, *****, assured me there would be no issues. The transformer is picked up with the expectation set this would be a simple exchange for credit. ***** later, the manager disclosed there would be restocking fee, and from his experience, 25-30%. If this was disclosed previously, we would have kept the original transformer for other purposes, while not perfectly sized for the anticipated job, it could have been repurposed for another project. 3-5 Months go by, with all follow up initiated by myself the customer. Finally, I receive a response that they had the credit posted to them from *********************** awhile ago, but just hadn't applied the credit to our account. When the credit was applied, it was with a 70% RESTOCKING FEE. After 6+ months of waiting, we received 30%~ of what we paid for a brand new item (minus standard holes cut in a side panel for wires). The manager promised to "make things right" by CES failed in several ways 1. Return/restock fee disclosure before picking up an item from a customer 2. set an expectation for a ****** fee, when in fact it was 70% fee after 6 MONTHS.3. did not communicate to the customer throughout the process, was holding onto customers funds and not applying it to the account. They provided no resolution, and continuously try to stand behind their action of trying to put the economic burden on me, the customer. I simply requested store credit for the original item amount as paid, or to return the transformer I originally paid for.