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Business Profile

Kindergarten

Ivybrook Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kindergarten.

Complaints

This profile includes complaints for Ivybrook Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ivybrook Academy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ivybrook Academy

      9801 Suzanne Ct Waxhaw, NC 28173-6976

    • Ivybrook Academy

      873 Dave Gibson Blvd Fort Mill, SC 29708-6504

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday, January 4, ****, I visited Ivybrook Academy (***** Park) for a school tour. After the tour I confirmed that I would be enrolling my child in the program. I inquired about registration fees required to secure the spot and was advised by ***************************** that I had to go through Student Hub, the application used by the school to setup autopay. Furthermore, I could choose my start date because the spot would be secured after paying. I proceeded with setting up an account in Student Hub, completed the application and set up autopay. I confirmed with ***************************** that the registration fee would secure the spot since there was only one spot remaining. Autopay was setup on Friday and there were test deposits made into the banking account. After the test deposit was verified the auto draft showed as pending on 1/8/****.I called the school to confirm my child's start date and was told to email the required documents. ***** stated that another person could still come in and take the spot if they paid cash. I told her that the payment was already pending in the system and with my bank and that per our earlier discussion that should have secured the spot and was the only payment method.I was told that I could email her the required paperwork. I sent everything to her via email and called to confirm receipt after I did not receive a response. After calling several times, I was not able to reach anyone at Ivybrook, I then received an email stating that ***** would be refunding my payment because someone came in and paid cash. I want to formally file a complaint based on the disparate treatment I received and failure to refund money for services that were not rendered due to no fault of my own. After paying the required fees I was told my funds would be refunded so that another student could enroll in the program. That family was allowed to make a payment outside of the process using a payment method that I was refused. Additionally no money was refunded.

      Business Response

      Date: 02/15/2024

      This response was provided verbally to BBB.

      ************* has reached out to the consumer to let her know a check will be in the mail today for the amount of $546.00

    Ivybrook Academy is NOT a BBB Accredited Business.

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