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Business Profile

Medical Spa

Renew Med Spa, PLLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a series of CoolSculpting treatments in the total amount of $9100. This was to be a series of 4 treatments with an extensively trained and experienced CoolSculpting professional, ***************************. The day before I was scheduled for my 3rd treatment, Renew canceled my appointment and said they would call to reschedule, which they did not. A week later they sent out a letter stating that ******* was no longer employed there. I have since learned they terminated her.******* is a highly regarded expert in this field and technology. Her experience, training, and reputation solely influenced my decision to undergo CoolSculpting. The expertise and trust I placed in ******* were integral to my informed consent for this procedure. Her departure represents a material change to the conditions under which I agreed to the treatment.As Renew Med Spa is unable to complete the FULL treatment for which I signed up I have requested all monies paid be refunded to me immediately, which they have refused. They have advised me they are only willing to refund half of what I paid. By terminating her employment mid-treatment, Renew has effectively nullified the service agreement I entered into and paid in full. They have offered that another person complete the last half of my treatments, for which they do not have the same qualifications.*******'s Credentials include going through training at the ********************************************** and she has a ************************ Masters Certification. In addition, she has CoolScupting ELITE Provider Training. All in all, she has almost 8 years of experience just in CoolScupting.Given the potential risks associate, I am not comfortable proceeding with another, far less experienced provider. Renew Med Spa has failed in being able to provide the full service. I would NOT have signed up for half-service as they does not achieve the overall goal for which I paid for. That is not what I agreed to.

    Business Response

    Date: 08/29/2024

    Please see attached files for our response and supporting documents with redactions.

Renew Med Spa, PLLC is BBB Accredited.

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