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Business Profile

Pool Service

Phoenix Pools, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid over $6,000 for pool liner replacement. An eyeball for the pool water return jet was not installed. As a result, the water does not circulate properly. **** promised he would install it - its part of the job. installed only one of the two required. Since early May, **** has promised it will be installed. On June 5th he said he had it in his truck. I have not any of my several phone calls or text messages returned. This is maybe $25 part? I want the job finished and proper water circulation.

    Business Response

    Date: 08/07/2023

    We did put in a liner for ****************. The bill was $6000 that was for the liner, labor AND the water.  When we got to ****************** house to prepare the pool for the Liner, we always take out all the white goods. There was no eyeball in the pool when we arrived. We did the job and he was satisfied with it and I told him I would get an eyeball and put it in the next time we were in his area. I had it in my truck, and I was not out his way for quite a while. We were busy with other jobs. The eyeball actually has nothing to do with the circulation of the water. The circulation of the water actually comes through the cleanliness of the filter. The eyeball directs the flow of water. **************** has a sand filter on his pool. We do not take care of his pool weekly so I cant possibly know how the circulation of water is. 

    I first learned of the complaint from the BBB on July 28. We installed the eyeball Monday July 31. 

    ********************;

    Phoenix Pools 

Phoenix Pools, Inc. is BBB Accredited.

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