Complaints

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• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave an estimate for a clearing the backyard and redoing driveway.
  Clear backyard estimate was for $9895 for clear whole area and haul away the debris. ****** said they would also grade seed and straw the area but did not put that in the estimate. Driveway estimate was for $6375.
  Payed half down for them to start the job $8623.10 of 17246.20 on 10/14/22
  Began work on 10/19/22 estimated the job to take 4 days
  Last day working 10/27/22
  Removed his equipment on 11/07/22
  On the first day of the job the workers arrived and they were all extremely nice and professional. They used a large excavator and small excavator but did not bring a chipper and when I asked about not having the chipper ****** informed me his was broken.
  After having completed approx 80% of the clearing job ****** informs me that the debris had exceeded what he thought it would be and he wanted $9900 extra in haul away fees again after doing the work. ****** claimed that he only expected 10 loads of debris but was currently at 26 loads with 2-3 more loads of debris still on the property. I told him I was not paying that and he should have talked to me when he realized he messed up the estimate not after doing the work. He responded by saying he would take care of it everything would be fine. He then proceeds to bury the remaining debris instead hauling it away. After this he sent me a change work order for $8800.
  Clearing of the yard has not been completed, debris has not been removed and the yard has not been graded.
  On 10/27/22 ****** told me he needed the $8800 to pay the hauler and dump fees as they were a sub contractor and he did not have the money. ****** said if I gave him the $8800 so he could pay the dump he would finish the job with no additional payment needed. I agreed to pay him the $8800 to complete the job. ****** said they would be back to complete the job. ****** had claimed they would begin working again on 2 dates but never came back.

  Business Response

  Date: 12/20/2022

  ***** * ******** ***** hired me to clear there back yard in which I did. I told them I factored in my cost 10 Quad loads in which was $5,500.00 @ 550 a load of tree debris to be hauled away. They agreed and paid the extra dump fees which was 16 extra loads @ 550 per load. Then after they paid the money they retracted there payment which caused my account to go in the negative because I had to cover that fee as well. So they hired me to clear there back yard and it's cleared and graded. In doing so I had my attorney to place a lien on there home unitl they pay. All this only transpired after I contacted my lawer which was December the 5th . My attorney has informed me that this couple has done this before. Also ***** ***** made a comment about me having a license as a excavation contract there is no license needed. So I need this complaint removed ASAP.