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Business Profile

Trailer Sales

Rampant Trailers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a brand new trailer from them. We have contacted them many times by phone and email with photos. Their trailer was never right and we have had to pay a mechanic to work on it so that we could even move it from where Rampants employee dropped it off at. One of the brake drums was locked and the pads were stuck to the drum when we unloaded it off the trailer. They accept no responsibility and do not honor their work. No one will call us back or email back. I have records of phone calls since delivery and emails since we had repairs done. Nothing has worked and we have been told its a bad drum and needs replacement. This should not be happening on a $32,000 brand new custom made purchase. No follow up or customer service has been done.

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