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Business Profile

Asset Recovery

Prodigal Funds, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asset Recovery.

Complaints

This profile includes complaints for Prodigal Funds, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prodigal Funds, LLC has 2 locations, listed below.

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    • Prodigal Funds, LLC

      112 High Ridge Ct Whispering Pines, NC 28327-0109

    • Prodigal Funds, LLC

      PO Box 1017 Southern Pines, NC 28388-1017

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked multiple times to please remove the property and any communication about myself *********************** from their database. First, the information is not accurately reflected as the funds for the property they reference were already obtained through the Iredell County Clerk of Courts ********************* settled last June. Secondly, they send notices based on my personal financial situation by referencing my foreclosure to individuals without my consent. They essentially are informing people of my personal financial situation of foreclosure to just any individuals of their choosing that were not aware of my unfortunate financial circumstances without regards to legal action I should file against them. I have filed with the *** as well to stop the solicitation. I have already asked 3 times not to be contacted nor have solicitation sent to people on this matter via phone conversations with representatives. I ask they kindly remove any contact measures on the property regarding my personal financial matters as the funds were long ago obtained as noted from Clerk of Courts directly by myself. This company is unethical in their business practices as sending out mail correspondence to random individuals based on assumption they know me at all should be illegal as mentioning my foreclosure to individuals unaware to bring it to their attention is essentially not legal nor morally ethical. Not to mention Im on a do not call registry along with **************** Associations (DMA) *********************** this why they attempt to send correspondence to anyone with similar last name or perceived relationship like ex-girlfriend who lived with me years ago. Unacceptable behavior by a business.

      Business Response

      Date: 06/26/2023

      Mark-

      I deeply apologize for the lack of communication and the delay in responding to your initial contact regarding the recovery of funds from the courthouse. Many claimants in ** have no knowledge of funds being left behind after such an event and we try our hardest to at least have an initial contact to help or make folks aware.

      After carefully reviewing the situation, I understand that there was a misunderstanding regarding the status of your funds. I realize that my associate informed you that you had already claimed the funds, leading us to remove you from our records promptly on June 14th. Thats the one and only time we had heard from you, not 3.

      I apologize for the oversight on our marketing and communicating. This is the first complaint we've ever encountered, but are taking it very seriously. 

      We had sent an email directly to your working email ***************** in **** ******* see attached). And on both emails that were opened and seen, you didn't respond or reply with an opt out, or inquire to help recover funds, including my phone number which could have been texted or called to update me on your situation. That would have sufficed for us to to remove you and place you as someone who doesn't need assistance and has already recovered their funds.

      We made direct contact with you back in May with no response from you on this matter and your needs or intentions. 

      In response to this, Today our team is implementing changes to our marketing and how we proceed moving forward with trying to get in touch with folks. I have fully removed you from our list.

      Once again, I deeply regret any inconvenience or frustration this situation has caused. If you have any further questions or require any assistance, please do not hesitate to reach out to us.

       

      - *******************

    Prodigal Funds, LLC is NOT a BBB Accredited Business.

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