Complaints
This profile includes complaints for Carolina West Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started on 5/17/25 and still going on. Been in contact with them several times over services on the phone and the amount having to pay and not getting to use the phone like I should be able to and promised when first started with them. Service has went downhill and prices keep climbing and less and less able to use the phone. They are putting blame off on others when Ive talked to others and they have confirmed thats its not with my phone or any updates. Its with the carriers. I would would for them to fix the problems and stick to their word and offer some kind of solution besides we are waiting on others to let us know what we need to do. Offer something to help with the amount of money being paid and not being able to use the phone. They seem to care less about their customers and their safety and their jobs. They also dont seem to care how they treat people that are putting their lives on the line for them.
Business Response
Date: 05/21/2025
Please see attached for official response.Customer Answer
Date: 05/21/2025
I am rejecting this response because: I am tired of the run around always tired of being told that it is always on apple. After having proof from ***** I am believing apple over Carolina West Wireless. ***** is even saying its the carrier. For the amount of money I have to pay to them this is unacceptable. If it was the update it would affect all apple phones not just specific ones. I have not lost my job because of Carolina West Wireless and not having service when I need it. Service was required for my job. They need to have a better option. If we are not able to use our phones then they need to be crediting customers bills likes everyone else does when their is problemsCustomer Answer
Date: 05/22/2025
There has been a case opened with *****. They said any kind of information that was else needed, I needed to be contested and we would do a conference call with them. This case has been open since up in the week. They also said its the phone company that doesnt know what they are talking about and if it was a issue on their end they would be aware of itBusiness Response
Date: 05/27/2025
Please see attached.Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year we were charged $5 If we paid our bill in the store. We were not charged $5 if we paid our bill through the automated service. This January we were charged $5 to pay our bill using the automated phone service. I don't have to pay $5 ******************* to take my payment. I don't have to pay $5 for ***************** to take my payment. I don't have to pay $5 to Food Lion to pay for my groceries. Why is Bark Mobile allowed to receive $5 from us just to pay our bill.Business Response
Date: 02/24/2025
Please see attached.Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 27, 2024 I contacted Carolina West Wireless to have two numbers changed on my account with them. Once the numbers were changed, my cellphone somehow deleted the eSIM attached to it and I was left without a phone to use that entire night. The next day I reached out and was sent a QR code, reinstalled the eSIM. Once done, everything on my cell worked excepted for standard text messaging. I could not send or receive standard texts from anyone who did not have an iPhone. So for several weeks, I have been in contact with ******** **** attempting to get this issue resolved. Once the text message issue was resolved and fixed immediately my iMessages and FaceTime stopped working and was my iPhone no longer registered my new phone number. I have done everything they've asked. Reset networks, deleted eSIMs, reinstalled eSIMs, been passed off to ***** (twice), logged out of Apple ID, logged back in, cut on and off imessage and facetime, waited 24 hours for a reset, etc. Nothing has been done to resolve the issue at hand other than they are attempting to give me loaner phone. At this rate I would just like a brand new phone and a discount on my bill.Business Response
Date: 10/02/2024
Please see attached.Initial Complaint
Date:08/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We just received our daughters kid safe bark phone. We are constantly having issues with it and we've tried everything to fix it with their steps. Nothing works so we try to call then and find ourselves on hold for an hour before it says theirs no one available and hangs up within their hours of operation stated on their app before calling. Cannot get a hold of a human being. If they can't fix this we want a refund of the cost of services. Our daughter had permission to use the app store on this phone and can't because of the errors below in photos on this brand new phone they sent. They act like I don't have an account when I left a ****** review and they commented back to me.Business Response
Date: 09/04/2024
Please see attached response.Customer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.This didn't solve the issue but I did send the phone back and aquire a refund regardless.
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