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Business Profile

Fence Contractors

Raleigh Fence Builders LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted for this company to build a fence around our backyard. We were told this was pressure treated wood. They left an inexperienced worker alone to attach the fence boards to the posts and frames, and I noticed after he was more than halfway done that the boards were at a substantial angle. I informed the company and they admitted that he did not follow their directions to plumbers every board. He removed them all but then reused most of the boards. Less than a year later, the gates posts and individual boards a cracked, split and significantly warped. I emailed the company and he asked for photos, which I sent. He did not respond, so I sent more. Still no response. The fence has a one year warranty and I am afraid he is trying to wait that out.

    Business Response

    Date: 03/11/2025

    Very nice speaking with you on the phone, again I'm terribly sorry for the delayed response.  My schedule has just been very hectic and I 100% was not avoiding you or attempting to ***** any repair responsibilities.  We pride ourselves on a perfect 5 star review and I do whatever I can to maintain positive customer satisfaction.  Please don't hesitate to call me back if there is anything I can do to make the issue better. My main priority is for you to have a positive experience with my company.

    Customer Answer

    Date: 03/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

Raleigh Fence Builders LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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