Reviews

This profile includes reviews for CEPCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CEPCO

  1628 Doctors Cir Wilmington, NC 28401-7406

  
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  CEPCO

  1022 Grandiflora Dr Ste 100 Leland, NC 28451-7006

  

Review Details

• Review fromLucy P

  Date: 12/20/2024

  1 star

  Lucy P

  Date: 12/20/2024

  Zero ******** the new president of the *** currently, I stepped into a pile ofwith CEPCO being our HOA manager. I had heard awful local gossip about CEPCO that almost deterred me from buying in this ************** agrees its time to stop giving CEPCO our money, time or energy.
  

  CEPCO

  Date: 01/20/2025

  To whom it may concern,CEPCO has been providing association management services for the greater ********** area for over 42 years. CEPCO has been managing this association for over 20 years without receiving any written notification of an issue or board complaint until recently due to board turnover. CEPCO nor its employees make any claim that our company does not make mistakes from time to time. This complaint was received from a non-active board member who had been on the board for a year and had recently taken the board presidents position within the last 2 months. She identified three complaints leading up to this formal complaint to the BBB. One concern was a water leak that ended up taking 9-10 months to determine the root cause due to its location and limited occurrence. The leak only occurred during heavy rain events. The location presented a challenge since it was located between the floors of a four-story building behind a firewall. With any water leak, it can be challenging since water travels to the path of least resistance. The issue was resolved. The second issue was a window washing vendor that did not clean the windows to the president's liking even though they followed and fulfilled their contract. The windows had hard water stains due to old metal screens that were not included in the contract. The last issue identified was the light bulbs in the foyer did not all have the same brightness. This association has been through numerous board members throughout our 20 years of service. The building is over 50 years old and of course, has some issues. Every issue has been addressed and handled as discovery has allowed within a reasonable time frame. We cant address the awful local gossip this owner refers to. As the management company, we are continually positioned as the middleman between the board of directors and the homeowners. CEPCO sometimes gets bad publicity, as well as every other management company. Due to the circumstances with this particular board member, CEPCO has evaluated our relationship and decided to non-renew this associations contract when it comes due in August 2025. This will allow the board more than sufficient time to contract with another management company. Since the time of this submission, this board member has now resigned from the board of directors.

• Review fromNolan F

  Date: 10/23/2024

  1 star

  Nolan F

  Date: 10/23/2024

  I dont often leave a negative review because I own a business and pride myself on the service that our business provides which is real estate services and property management services. I am also writing this as a former president of an association, current president of an association, and having worked as an association manager for ********************************** managing a condo community and another single family HOA. You are literally selling your service, responsiveness, and CUSTOMER SERVICE SKILLS. More than once, I have had Cepco on the phone and was treated less than human, the staff refused to put me through to a community manager, and was just rude mocking my questions that should have been very simple answers. Questions were, does the association fee include a wind/hail policy and who do I contact to find out if a covered porch can be converted to a sunroom. Simple questions why are you so rude?
  

  CEPCO

  Date: 01/21/2025

  Sorry, this response is delayed in sending as it was not forwarded to **. CEPCO worked with this gentleman during a transition of a community from **************************** which he was the association manager to our company and had several pleasant dealings with him at that time. As one business owner to another, I would have addressed this issue with the management instead of resorting to reporting such issues to BBB, we would have gladly identified and solved the problem. CEPCO makes all reasonable efforts to provide friendly and efficient customer service. Thank you,

• Review fromMichael M

  Date: 01/03/2023

  1 star
  I am being harassed by **********************. This has been an ongoing issue, including but not limited to a direct complaint against **********, association manager. I am being a being a neighborhood target to this association and I've had enough. This is the first complaint I've filed with the BBB as I'm not sure where else to turn. I have reached out and explained that I have herniated discs in my neck, C3-C7 and in my back at T8 as well. Medically, I am not always able to go through my fence and pull the board off the top which prevents my fence from blowing open. I get help from my landscaper who maintains my yard. If I'm being asked to do something against medical advice from my ******* ********************** should be held liable. I have one of the cleanest properties in my neighborhood that is very well maintained. I an being targeted as a person, not a property owner. I've even had an member of the association bang on my front door and start screaming at me in front of my 10 year old son. It's absurd and I should not have to tolerate the level of unprofessionalism.