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Business Profile

ATVs

Wilmington Powersports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Timeline: 05/21/2024 - Found type of boat we were looking to purchase ******* 222XD). Obtained preapproval for financing 05/22/2024 - Found the boat that we were interested in purchasing at Wilmington Powersports in **. This is a 12 hour drive for us. A ****** Demo boat. SOLD AS A NEW BOAT that comes with 77 hours and a ****** boat cover for $74,500.00. Called and Spoke with ************************* regarding the purchase. Received "out the door" quote from ************************* of $70,000 for the Boat, $4,500 for the trailer and $2,580 for the extended warranty. We also decided to include the ****** "prepaid maintenance plan" for $3,810. Bringing our total to $80,890. 05/30/2024 - We left AL for the 12 hour drive to ** to pick up our boat 05/31/2024 - Arrived at Wilmington Powersports to pick up our boat. The cover was not on the boat as we were told that traveling that distance would not be good with the cover on the boat. Remember that this boat was presented and sold as a "NEW BOAT". Here is the list of items that we found AT the dealership 1 - Missing lug nut on the trailer wheel - Dealership fixed on site 2 - 3 different wheels physically on the trailer - Dealer stated "it is because it is a "Demo" - We reluctantly accepted 3 - No fire extinguisher on the boat - Dealer stated it doesn't come with one 4 - Back seats torn - Dealer stated it would be better to "warranty" this at our local dealership as they would have to keep the boat or ship the seats Found at home 1 - No garbage can - Dealer stated it does not come with that - research show it DOES come with the boat 2 - The cover is torn on the nose (BIG HOLE) and on the arms of the tower - Dealer will not replace offered to sell us one at dealer cost of $875. IT was advertised WITH a cover and nowhere in the description did it say it was damaged. 3 - The 10h service and 55h service was NOT DONE - Dealership says they sent a $500 check not received and we have no written doc saying it will not impact warranty

Wilmington Powersports is NOT a BBB Accredited Business.

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