We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Stanley Steemer Carpet Cleaner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, February 14, 2025, I hired Stanley Steamer to clean the air ducts and dryer vent in my 900 square-foot residence in ** (1 return, 8 floor vents). I hired this company because they are the only local service accredited by the *************************************************** (*****). When I interviewed them, they affirmed that they follow NADCA procedures, including applying negative pressure and sealing off vents, to prevent debris from entering the home. When the technicians arrived at my home, they stated that they did not know I had an outside [AC] unit, but that it would be fine. I asked them about sealing the vents, and they said it would not be necessary. To clean the vents, they agitated the debris via steam line, and vacuumed out what they could reach with a shop-vac. As the cleaning went on, I noticed that visible bursts of debris were exiting the vents and entering my home. I asked again about sealing and negative pressure, but was told this was not necessary due to the small number of vents. After the technicians left, I inspected my home and found black debris on anything near the vents, including walls, couches, beds, my daughter's toys, clothes, my piano, and other surfaces. The company offered to have the same two technicians return to clean the home. Desiring a more professional resolution, I declined. To avoid exposing my newborn and wife to unknown contaminants, I moved my family to a nearby relative's house, where we are still staying. The company scheduled a reservicing and cleaning for Monday. That morning, we spoke on the phone. I requested a full refund, reservicing of the vents, and payment for a professional cleaning of the home including furniture and carpets. The agent admitted fault over the phone, but said that my desired resolution was too expensive. They offered a reservicing and $100 refund, or a "clean break" and full refund with no help for the cleaning. They said, "unfortunately, when this happens, both parties get screwed."

Stanley Steemer Carpet Cleaner is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.