We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Communications

Mastec Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communications.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2, 2025 I sent the a certified, return receipt letter to the MasTec ** on HWY 421. As of today 4/30/25 it has been returned by the post office , refused by the company. The letter was requesting restitution for sever damage to our property during supervision of the employee GM. Included in the letter were pictures of the damage, the CFPUA employee standing in a 6 foot hole and the water flooding our property. Excerpts of the letter follow: I am writing in regard to the damage that was done to our property during your crews installation of the fiber optic cable on 11/20/24. I have enclosed time stamped photos of the event. During the install, the supervisor on site ** stated that access was need to our back yard. He insisted there were easement rights inside our fence. He assured us that the work would be unnoticeable and there would be no damage to the fence, yard or garden. FYI **** had installed cable on the outside of our fence wks earlier with no ******** 2pm I returned home from work to see water running down our street. Origin - the side yard where the work was being done. No one in a supervisory role was present. I asked what had happened and no one had an answer, I also asked if the H2O company had been called and was told no. I immediately called and they arrived 10 minutes later. By that time the water had created a 6 foot deep hole at our double fence gate, eroded our lawn and required a backhoe of dirt to fill the cavern. We waited until now to contact the company as we wanted to see how things settled. The gate functionality is destroyed. The fence post integrity is compromised in adjacent posts as the fence is bowing out. It is a nonfunctional eyesore. We had the builder who installed the fence give an estimate to repair and asked to be made whole. As the company has refused to claim the letter , my next recourse is the BBB. I hope you are able to assist us. Thank you for your time. ***** ******* ************

Mastec Incorporated is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.