We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete

Concrete Craft of Wilmington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022, we had Concrete Craft of Wilmington resurface our back yard concrete with a product called aggrekoat.We were told that this product would adhere to our existing concrete, and it would wear like iron.After only 6-8 weeks, we started experiencing blisters in the material. I immediately called Concrete Craft and explained what i was seeing. The owner (***************************) told me he would contact the producer of the aggrekoat product and get back to me. Weeks later ***** called and informed me that the blisters were caused by hydrostatic pressure.I questioned that seeing my house/land are ***** feet above sea level and the concrete slabs are all above grade.I then started contacting the makers of the aggrekoat product. The person who created the product told me that the product is delaminating from the underlying concrete because it had been previously sealed.I contacted ******* again and let him know this information and he again said that was not the reason and it was due to hydrostatic pressure.I have since had a Hydrologist review my backyard concrete and he immediately concluded that there was no way the product was delaminating due to hydrostatic pressure.All follow up attempts to contact Concrete Craft have been unsuccessful.******* will not answer my texts and i have confirmed his number has not changed.

Concrete Craft of Wilmington is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.