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Business Profile

Custom Home Builder

Coleman Fine Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chief complaint is that ******* Fine Homes installed a fireplace which poses a fire risk to our new home. The system is not vented, does not have a blower, no mantel and has a large wall space above the fireplace in which occupants commonly install a TV or add large pictures/paintings. The heat put off from the fireplace is significant enough that the TV brackets, when the TV is pulled out away from the wall even, got too hot to even touch. If the TV were not pulled out and left against the wall it would likely melt the TV or any pictures placed above it. It poses a huge fire risk that Colmen is not willing to resolve and if something were to happen, they will end up in court with me for sure. While the mantel has been a topic of discussion, and they provided a wood mantel as their only resolve (not installed), I'm afraid it would catch fire as well. At one point they offered to put in a concreate mantel, but that was then rescinded. They are asking me to take on a huge liability and putting the safety of my family at risk. I find this unacceptable. This is not mentioning other issues that we had during the move in with propane tank not being installed or the ground leveled around it. We were also paid less than was what discussed for a lease back option. The superintendent (******) has been great and apologetic that ***** ******* is not willing to resolve these issues. We still have several punch list items to be resolved like windows, but I'm trustful that ****** will get them addressed for us. Just be sure everything is in writing because a word and handshake mean nothing to Colmen.

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    finished .they refused to put in the above shelves, stating that wasn't in the contract and they refused to have the work completed even if we paid for it. They also refused to give me a name of someone to finish. Never ever once does the owner have the courtesy to return any calls or emails. The whole building process had been j6st horrible..time and time agsin they did want they wanted to do..ignoring our requests time and time again.

    Business Response

    Date: 01/22/2023

    Business Response /* (1000, 15, 2023/01/03) */ The pantry shelves that were mentioned and requested were not contractually obligated items, nor were they on the initial plans. We did not want to perform the work ourselves or recommend any of our valued trades as we did not wish to subject anyone to the type of behavior that the Nelson's exhibit. We have reached out numerous times in an attempt to complete warranty work and punch list items. The homeowners do not live in the home and the current tenants do not enjoy having people at their house so we were not permitted to conduct the work. We are happy to conduct the work at a time that is suitable to all parties involved.

Coleman Fine Homes is NOT a BBB Accredited Business.

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