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Business Profile

Deck Builder

Dock & Deck Dudes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * 3/14/2022 - Requested a quote via website (https://dockdeckdudes.com/) * 3/16/2022 - Spoke with Tim via telephone, scheduled site visit for 3/17/2022 at 2:00pm * 3/17/2022 - Tim came to my home to measure and discuss options * 3/18/2022 - Tim provided written estimate/contract via email (total $57,497 - $32,873.00 materials and $24,624.00 labor, 35% deposit requested to secure materials and scheduling) * 3/18/2022 - Met with Tim to provide check for deposit ($20,121), start date of mid-May 2022 provided * 4/6/2022 - Tim contacted me via text message requesting that I submit permit application o Application sent o Tim requested an additional $12,750 for materials (to ensure overall project cost was not impacted by rising materials costs) o Met with Tim to provide second check for materials deposit ($12,750) o Start date of late-May 2022 provided * 5/17/2022 - Contacted Tim via text to inform him that permitting was approved and to confirm start date * 5/18/2022 - Followed-up on text as no response received o Received a response from Tim via text that scheduling had been pushed out by 3 days due to weather * 6/13/2022 - Contacted Tim via text to inquire about start date * 6/15/2022 - Received response to previous text that a start date would be provided on 6/16/2022 or 6/17/2022 * 6/27/2022 - Contacted Tim via text expressing concerns with lack of communication and requesting new start date * 6/28/2022 - Received response from Tim to previous text stating that he was "figuring Materials and schedule" and would provide an update in the next few days * 7/5/2022 - Received text from Tim stating that he would call me at lunch time (never received a call) * 7/7/2022 - Contacted Tim via email requesting a deposit refund ($32,871 : $20,121 paid on March 18, 2022 and $12,750 paid on April 6, 2022) * 7/8/2022 - Contacted Tim via text following-up on email * 7/11/2022 - Contacted Tim via text following up on refund request and informing him that I would be contacting a lawye

Dock & Deck Dudes is NOT a BBB Accredited Business.

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