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Business Profile

Dermatologist

Atlantic Dermatology

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 14th, 2023, my wife and I went to Atlantic Derm for skin issues. I was charged $149 and my wife was charged $135, even though we both insisted that our insurance would cover the visit. Sure enough our insurance paid 100% of the ******** assignment for both of us. We visited the office to get our money back, but were informed by the office Supervisor ****** that there was no billing **** at the office and all billing issues were handled by a third party vendor in *********. I have tried many times to contact the billing **** using the number she provided to no avail (never being able to reach a living person). It has been 62 days since our visit, without one word from either Atlantic Derm or the billing office; totally unacceptable business behavior and bordering on fraud. This is double billing to the nth degree. The bigger concern here is: how many other patients are being double charged, not realizing that their insurance company had also paid.

Atlantic Dermatology is NOT a BBB Accredited Business.

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