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Business Profile

DJs

Atlantic Premier Entertainment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Atlantic Premier Entertainment for 2 cold sparks for our daughter's wedding on May 20, 2023 at the ************************. The cold sparks were to go off during the couple's first dance. We paid $500 in advance. At the wedding, one of the cold sparks malfunctioned and did not go off; the other one sputtered and eventually went off but not until the couple was finishing their dance. I reached out to the vendor on May 22 regarding the malfunction and requested a refund. On May 27, he agreed to send me a full refund which I still have not received. I've sent multiple emails with no response.

    Business Response

    Date: 10/30/2023

    Mr. ***** ***************** were extremely patient in their dealings with us here at Atlantic Premier Entertainment.  After our email exchange on 6/6/23, check# **** in the amount of $500 was sent to **** ****************. **********, ** 28405.  Upon receiving this inquiry, I found that the check has never been cashed.  I am absolutely happy to issue another check for their full refund.  It has never been our intention to deny the McCools their refund.  We are company with an excellent customer satisfaction rate and hundreds of positive reviews on many different platforms.  We only want our customers to be elated with our performances and if something does not go as planned, we only want to make things right with them.  I can't apologize enough for the turn of events that caused them to turn to the BBB.  We hope that our efforts to rectify this are effective and all those involved can be pleased with the outcome.  

    Customer Answer

    Date: 11/01/2023

     
    Complaint: 20801130

    I am rejecting this response because:

    I followed up with the vendor twice by email to inquire about the status of the refund and received no reply despite the claim in the vendor's response that a check was mailed to us.  We have not received the refund check  and would like the business to reissue the check for $500 and notify us by email when the check has been sent.   Once we have received/deposited the check, I will notify the vendor and the BBB and will consider the complaint resolved.  Our mailing address is ****************************************************************************; 28405.  


    Sincerely,

    ***********************

Atlantic Premier Entertainment is NOT a BBB Accredited Business.

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