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Business Profile

Family Lawyers

Cape Fear Family Law

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Lawyers.

Complaints

This profile includes complaints for Cape Fear Family Law's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cape Fear Family Law has 2 locations, listed below.

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    • Cape Fear Family Law

      5101 Dunlea Court 302 Wilmington, NC 28405

    • Cape Fear Family Law

      3807 Peachtree Ave, Suite 103 Wilmington, NC 28403-2410

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my account with the law firm and it seems I have been run through a loop to get my refund. I have been waiting about a month for this check and now when I try to inquire about it I get little to no response from *********************. I just want my money back and would like assistance to get this done. I inquired on April 3rd to receive the check and then ****** said she was getting it in the mail. It never came and when I went into the office on April 15th I saw that the check had been sent to the wrong address so I asked to have it fixed. That has now been 2 weeks ago and I reached out this past Friday April 25th and the paralegal I spoke to to contact ***** directly. I still have had no response and hope to hear from her tomorrow but would still like to have the assistance to have this matter dealt with.

      Business Response

      Date: 10/29/2024

      We cannot confirm whether or not this person was even a client as we operate under strict ethical guidelines. See: Rule 1.6 Confidentiality of Information of the Rules of Professional Conduct.  We wish the complainant and your organization all the best. 

    Cape Fear Family Law is NOT a BBB Accredited Business.

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