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Business Profile

Family Practice

ECEP II PA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account is not mines. I wasn't even living in the state at the time of the said date and hadn't been for a few years. I have my driver's license for when I left town and I have my driver's license reissued from when I returned to town.

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On my credit report for a few years now it says I have derogatory marks for $47 each on 10/19/2017 and 11/10/2027, neither of which I ever received a bill for and have no recollection of what this even is. I tried to dispute it on Credit Karma but for some reason it wont go through. I would like either for this to be removed from my credit report or for someone to contact me regarding what this is! I never received a bill, I tried to find out that it was for or pay it even if it wasnt mine just to get it off my report, and I wasnt able to find anything. From reading these complaints its clear I am not the only one this has happened to!!

    Business Response

    Date: 03/20/2023

    Thank you for your recent letter regarding the complaint submitted to your organization by ************************  **************, LLC provides medical billing management services on behalf of ECEP II PA. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ECEP II PA.

    Our review of the patient's account has resulted in these findings:

    *Statements were sent to the patient on 8/4/2017 and 8/28/2017 for $95.04.
    *Text messages that included link to the patients statement were sent on 6/30/2017, 7/17/2017 and 8/1/2017 to the same phone number listed in the BBB complaint.
    *Pre-collection calls were made to the patient on 9/7/2017 and 10/02/17 to the same phone number listed in the BBB complain.
    *Due to no payment or communication from the patient the balance of $47.52 was sent to collections on 10/12/2017 and $47.52 was sent to collections on 11/9/2017.
    *The collection agency has reached out to patient since 2017.
    *The patient can work directly with the collection agency for any balances due.


    We regret for the inconvenience this has caused ************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have a charge on my account from 06/09/2021. However, this account was settled in court and all funda are to be taken from the *********************** Fund and I am not to be charged ANYTHING and all medical bills have been approved INCLUDING this one - I have paperwork to prove it. Please remove this from my account ASAP!

    Business Response

    Date: 03/14/2023

    Thank you for your recent letter regarding the complaint submitted to your organization by ********************************  **************, LLC provides medical billing management services on behalf of ECEP II PA. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ECEP II PA.

    Our review of the patient's account has resulted in these findings:

    ECEP II does not have any charges for services on 6/9/21 for the consumer listed in the BBB complaint.
    If the consumer did have charges through ECEP II please provide the correct date of service so that we can review.

    We regret for the inconvenience this has caused ********************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    Customer Answer

    Date: 03/16/2023

     
    Complaint: 19579036

    I am rejecting this response because:
    This is showing in my credit report for all three bureaus, so it needs to be removed! The date of service for the original charge was likely also the date I went and got emergency services, in ********** ** in February 2021. Please check these dates for charges with your company, however when on the credit report, it says date of service was **** 2021.

    Sincerely,

    ******************************* ne ********

  • Initial Complaint

    Date:11/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently discovered this "derogatory mark" when I had my credit pulled. "Financial data systems" is claiming I owe $1,097(coincidentally others reported the same seemingly random number) and that the account was opened and and also closed (same day) on October 15, 2017. However I have no clue what this is for nor have I ever been contacted regarding this account. Please let me know who I can speak with to have this fraudulent account removed.

    Business Response

    Date: 01/19/2023

    Business Response /* (1000, 5, 2022/11/29) */ Thank you for your recent letter regarding the complaint submitted to your organization by ***** *******. Zotec Partners, LLC provides medical billing management services on behalf of ECEP II PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ECEP II PA. Our review of the patient's account has resulted in these findings: ECEP II PA is billing for the emergency room physician who treated the patient listed in complaint at New Hanover Regional Medical Center. A statement was sent to the patient on 7/15/17 to the same address listed in the BBB complaint. A pre-collection letter was sent to the on 8/21/17 to the same address listed in the BBB complaint. Due to no communication or payment from the patient the balance was sent to the collection agency on 9/28/17. If the patient needs further assistance they can either follow up with Financial Data Systems or call the billing office at (855) 870-6782. We regret for the inconvenience this has caused ***** *******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner

  • Initial Complaint

    Date:10/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the ER 5/19/21 for kidney stones and was immediately administered pain medication. The clinical staff never asked for my information for billing purposes prior to treatment. Therefore I never received a bill from the original creditor nor from the collection agency. I reached out to the medical center myself knowing there would be a payment due and paid it in full. Yet a collection for $1097 appears on my credit report. This is fraudulent and will need to be removed ASAP. Your information is incorrect. Thank you.

    Business Response

    Date: 12/11/2022

    Business Response /* (1000, 5, 2022/11/07) */ Thank you for your recent letter regarding the complaint submitted to your organization by ******** *****. Zotec Partners, LLC provides medical billing management services on behalf of ECEP II PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ECEP II PA. Our review of the patient's account has resulted in these findings: ECEP II PA billed the patient for the emergency room physician who treated the patient at NHRMC. A text message including a link to the patient statement was sent to the patient on 6/16/21 and 7/1/21. A statement was mailed to the patient on 7/5/21. A pre-collection call was made to the patient on 8/23/21. The patient accessed automated IVR on 8/23/21 and retrieved the open balance on account. Due to no payment from the patient the balance of $1097.00 was sent to the collection agency on 9/30/21. The patient can contact the collection agency for any outstanding balances due on account. We regret for the inconvenience this has caused ******** *****. At this time, we request you close this complaint as we have resolved it in a satisfactory manner

  • Initial Complaint

    Date:10/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a collections for this Account for 287.00 and I'm not sure where this place is or what provider this is. It is very old dating from 9-25-15 but still has me owing it to them from a third party collections agency. I would like it removed from my collections.

    Business Response

    Date: 12/11/2022

    Business Response /* (1000, 8, 2022/11/02) */ Thank you for your recent letter regarding the complaint submitted to your organization by **** ********. ***** ********* *** provides medical billing management services on behalf of ECEP II PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ECEP II PA. Our review of the patient's account has resulted in these findings: ECEP II PA is billing the patient for the emergency room physician who treated the patient on 9/25/15 at NHRMC. A statement was sent to the patient on 1/22/16. A pre-collection call was made to the patient on 3/29/16 to the same phone # listed in the BBB complaint. Due to no payment the balance of $367.00 was sent to the collection agency on 5/4/16. The patient made a $30 payment to the collection agency on 8/2/16 and a $50 payment to the collection agency on 11/11/16. The patient can contact the collection agency for any outstanding balances due. We regret for the inconvenience this has caused **** ********. At this time, we request you close this complaint as we have resolved it in a satisfactory manner

  • Initial Complaint

    Date:10/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ended up in the ER and was incorrectly billed for so many weird charges that couldn't even be explained by administration. Finally got it sorted out (or so I thought) only to see it on my credit report after being sold to a collections agency! I would like a correction to my credit report and for the charge to be taken care of. Thank you.

    Business Response

    Date: 12/11/2022

    Business Response /* (1000, 15, 2022/11/07) */ Thank you for your recent letter regarding the complaint submitted to your organization by ***** ******. Zotec Partners, LLC provides medical billing management services on behalf of ECEP II PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ECEP II PA. Our review of the patient's account has resulted in these findings: ECEP II PA billed the patient for the emergency room physician who treated the patient at NHRMC. An email was sent to the patient on 4/28/21. The patient was sent a statement on 5/18/21 for $417.50 A pre-collection call was made to the patient on 6/14/21. An Outbound call was made to the patient on 7/6/21 Due to no communication or payment from the patient the balance of $42.50 was sent to the collection agency on 7/22/21 and $375.00 was sent to the collection agency on 8/12/21. As of 11/7/22 there has been no contact from the patient on this account. The patient can follow up with the collection agency or can call ECEP II PA billing office at (XXX)XXX-XXXX to further discuss. We regret for the inconvenience this has caused ***** ******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner

  • Initial Complaint

    Date:07/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a collection from ECEP **** **** ******** ****** ** ****** *********** ** XXXXX attached to my credit report for 750.00.It was first put on there sept 2018.This is not my debt. I have disputed it with Credit bureau and it keeps resurfacing.I have not been to ANY hospital for any reason in 15 years and I have and have had insurance if I need to see a physician.I am uncertain as to how my information was obtained to attach this to my credit report.I would greatly appreciate some attention to this matter to get it resolved.Thank you very much * *****

    Business Response

    Date: 10/28/2022

    Business Response /* (1000, 8, 2022/08/09) */ Thank you for your recent letter regarding the complaint submitted to your organization by ****** *****. Zotec Partners, LLC provides medical billing management services on behalf of ECEP II PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ECEP II PA. Our review of the patient's account has resulted in these findings: ECEP II PA is billing for the emergency room physician who serviced the patient on 5/7/18 at New Hanover Regional Medical Center. The billing office has verified with medical records department at New Hanover Regional Medical Center that charges billed are valid for this patient. The charges were filed to the insurance the patient provided at time of service but denied stating expenses incurred prior to coverage. If the patient wants to further dispute, they can contact the collection agency directly. We regret for the inconvenience this has caused ****** *****. At this time, we request you close this complaint as we have resolved it in a satisfactory manner

ECEP II PA is NOT a BBB Accredited Business.

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