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Business Profile

Health and Wellness

Delta Behavioral Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $50 charge 7 months after I missed an appointment due to a cancelled flight. I called from the airport to notify them of the issue and asked to reschedule the appointment while I was going to be in town. (They knew I had recently relocated to ***** and was in need of my medications because it was discussed when the appointment was made). I never received a call back to reschedule appointment. (This was in May 22). 12/22 I received a charge of $50 on my debit from Delta Behavioral. I left a voicemail with their billing department inquiring about the charge. After a week of not hearing back from them, I called again and again and finally received a call back. She informed me she didnt return my calls because she turned the issue over to ****************** (because) hes the provider that charged me and he shouldve called me back the previous week. Fast forward 6 weeks and I finally heard from ***************** whom made it clear he had no intentions of working with me on the matter. He also said his billing department never informed him that I had an issue with the situation. He also said I shouldve received 2 or 3 letters from them asking for payment. I also inquired with my wife (who stills lives at our home in Wilmington) if she potentially missed forwarding me any mail. I have zero evidence of any attempts from Delta Behavioral to contact me (by mail or telephone). Either their billing department or ***************** is not telling me the truth in attempting to resolve this issue. All I needed was proper medical attention and they dont seem the least bit concerned. Id be willing to pay the $50 fee for missing an appointment had they at least made an effort to return my call and hopefully see me while I was in town. I didnt even receive an acknowledgment of my cancellation. I find this charge unfair, unprofessional and unethical.

Delta Behavioral Health is NOT a BBB Accredited Business.

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