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Business Profile

Heating and Air Conditioning

Green Dot Heating & Air LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 20th 2023 I was charged ****** the remaining balance of my ******* total mini split unit plus labor cost.At that point the business indicated that the unit was done and did not indicate that other items needed to be finished. They in turn collected the entire amount for the mini split.April 7th we discovered disconnected wiring, tubes, trash, spare parts and a manual dumped behind the unit which was evidence the unit was far from complete.We contacted Green Dot the next business day April 10th about this oversight. We were not contacted back for 2 business days. On April 14th a technician came out to tell us a wire needed to be fixed. He was not able to provide service that day but only "diagnose" the problem. On April 15th a service technician came out but indicated the solution would require 2 service guys present and he had no indication when that would be done but ball parked us next week.We were further told by the diagnostician April 14 that Green Dot was under the impression everything was complete. I told him we thought the same because we had paid in full. Green Dot has failed to provide adequate communication and has blamed the whole issue on a "previous service guy who is no longer with them." Unfortunately my dissatisfaction has not been addressed and despite me contacting ***** the sales agent about this issue, it has fallen on deaf ears and they have all my money in hand.I am very concerned about their poor customer service and deceptive installation and account collection. I have also been troubled about their response and lack of communication. I know the former company *** worked with us for many years and we had a great relationship. RJS did larger jobs including installation of an entire HVAC system with ductwork and were on point. Please do not Green Dot take advantage of any other citizens in the area.

    Business Response

    Date: 06/29/2023

    This matter was amicably resolved with the client as of April 18, 2023. The installation of her new HVAC was completed as of April 18, 2023, and is operating smoothly. Our client is happy with this resolution.

    Customer Answer

    Date: 06/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Green Dot Heating & Air LLC is BBB Accredited.

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