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Business Profile

Home Renovation

TrendTransformations/Granite Transformation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TrendTransformations/Granite Transformation's headquarters and its corporate-owned locations. To view all corporate locations, see

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TrendTransformations/Granite Transformation has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22798231

      I am rejecting this response because: My Agreement paperwork says " Product comes with a 10 year or lifetime warranty". It does not indicate that cabinet doors are NOT included. I feel that the company should repair the damage at their cost. I should not have to pay to repair it.

      Sincerely,

      ***** ******

      Business Response

      Date: 01/14/2025

      We have spoken with the customer various times and explained her claim falls outside the warranty period and scope.  We apologize the customer is not satisfied with our response.  Any repair will require a service call which will incur labor and parts charge.  We consider this claim addressed and closed.   

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22694785

      I am rejecting this response because: 

      Both **** *****, Granite Transformation Service Representative, and ***** *****, owner of ***************************, an independent company stated that the product was NOT installed improperly. Both stated that the product should never have been put on top of existing tile. The product is a great product and I would like to have the shower covered with the Granite Transformations product when it is repaired. However, I would like it installed correctly. What I hear the company saying is that they are NOT responsible for the installation. Who is responsible if they are NOT!? There is  nothing wrong with the shower plumbing and I never said that there was. 

      Sincerely,

      ***** K ****** Jr

      The current estimate to remove the product and tile is around $3800 plus the cost of unexpected problems. Granite Transformations has a lifetime warranty. To me a lifetime warranty applies to both the product and the installation. The only solution offered by Granite Transformations is that the company with provide replacement materials for free. Demolition and installation of new product will be my expense! The entire problem was caused by Granite Transformations installation. The company replaced the shower floor previously because the shells in the product were dissolving. There was no cost to me for the replacement. Now Granite Transformation is not accepting responsibility for the wrong installation of their product. This is a violation of their lifetime warranty!!

      Business Response

      Date: 12/27/2024

      After reviewing the claim this was not a product warranty claim. Our company did not do the plumbing we only installed product on top of surfaces.

      The installation warranty was for one year as noted on the contract the product warranty was for the lifetime of the product. Based off the report the product did not fail. Please review the warranty.

    TrendTransformations/Granite Transformation is NOT a BBB Accredited Business.

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