Complaints

This profile includes complaints for Retina Of Coastal Carolina, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Retina Of Coastal Carolina, PLLC has 2 locations, listed below.

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  Retina Of Coastal Carolina, PLLC

  1801 New Hanover Medical Park Dr Wilmington, NC 28403-5351

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  Retina Of Coastal Carolina, PLLC

  1899 N Marine Blvd STE 400 Jacksonville, NC 28546-6535

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everyone is being nice and professional until today at checkout when I asked to set a draft for a surprising medical bill under $500. Meaning even if I don't pay it at all, this bill won't affect my credit. However, I called in advance for the ok to set monthly payments, and I was told that I couldn't do that by phone; it must be done inside the ********* the window I talked to ***, and OMG, she has the worst attitude I have ever seen; she was just repulsive. She had to leave her desk stomping to ask someone in the back for every little question; her lack of knowledge was so obvious. Not respect or basic customer service, or common sense, came out of her; she doesn't have any idea of how to collect money without getting her workplace in trouble. She took so long inside, supposedly asking other people what was obvious, but I had to pick up my kids, and then I asked her to do the paperwork needed in her own time, and I'll be back right after; her answer was "whereva," meaning wherever, eyes rolling. That's how toxic her whole interaction was.When I was back, she had a customer on her window going through the same situation; some other lady was showing *** how to use the computer. Then again, she's going stomping to the back; the customer said to me, What is wrong with her?I told him to reach out to BBB as I will do. Fortunately, I was able to finish my transaction with a different lady, However, before I left, I informed *** that I was formally complaining to the BBB about her rude, unprofessional, and disrespectful way of talking to customers. No reason to take it out on customers if she had a bad day or she hates her job. My experience was today, 1/13/25 in the ********** office, I have to keep interacting with this business and I have to make sure someone is handling this problem as I am not the only one affected but the only one speaking out.

  Customer Answer

  Date: 01/14/2025

  This is the address of the business here in **********, **

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