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Business Profile

Lifts

LIFT IT USA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LIFT IT USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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LIFT IT USA has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a cargo lift from Lift It USA and the lift stops were never adjusted properly and one of our cables frayed in 2 places within one year of installation. I have shown the frayed cable to *** ***** on 9/11/24 and again in mid October 2024. I have numerous emails and text exchanges between both **** **** and *** ***** stating the problems would be addressed and they have not been. Their owner's manual states on Page 4, line item 4 to never allow anyone other than Lift It USA to work on our lift or our warranty will be voided. It also states on Page 4, line item 9 to never operate lift if cables appear frayed or damaged, which means I can't use the lift. The last I heard from them was 10/31/24. I sent a message 2/14/24 and received a response from **** that I would be dealt with on Monday 2/17/24. Still no response on 2/18/2024.

      Business Response

      Date: 02/28/2025

      This was taken care of within 24hrs of my onsite meeting with ****. **** has already told me in personally and via email that he was satisfied. If for some reason, there is a problem I am willing to remove my lift from his house and give **** a full refund on the spot. No questions asked. We will always do everything possible to satisfy our customers. 

      Customer Answer

      Date: 03/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** **********

    LIFT IT USA is NOT a BBB Accredited Business.

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