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Business Profile

Moving and Storage Companies

Few Moves LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3 2024 I received an estimate from Few Moves LLC Wilmington ** to move household items from *********** to **************. The estimate, # ****, for $12175 was written up by ****** *****, agent for Few Moves, and for a move that was dated 12.11.2024. At the time of the estimate I had no actual moving date because my house was not sold. The idea as discussed with the agent was to get an estimate in May 2024 and lock the price in for a future move no later than December 11 2024. On May 18 I paid Few Moves a deposit of $3090 with a provisional move date for May 31 2024. inserted as a place holder for a future move date to be decided based on the selling of my home. This was clearly agreed between myself and ****** *****. On or around May 30 I received a call from ****** Small admin assistant at Few Moves saying their moving truck was on its way. I had not contacted Few Moves since May 18, had not asked for or arranged a move and had not sold my house. I tried to contact the agent who had drawn up the contract only to discover he was no longer with the company. I contacted ****** Small who claimed my wife had told her we had sold our house and requested the move.. Neither true. ****** said we had lost our deposit because we hadnt cancelled the move ahead of time. When it was pointed out that the date on the contract was for a place hold she reacted with surprise and said she would talk to the owner who refused to refund the deposit. I asked to speak to the owner who refused to speak to me. I then received an unsigned email accusing myself and my wife of lying, stating that we had failed to meet the terms of the contract and that Few Moves would not refund the deposit. All further emails and phone calls by myself to Few Moves were unanswered . I contacted an attorney who wrote the owner. Attorney received no response. Attorney advised me to take the matter to the ** Small Claims

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Few Moves of Wilmington, ************** contracted with me and moved my furniture from their storage unit to my new home on October 13, 2023. I paid them $800.00. I noticed they had unloaded furniture that was not mine and I returned it to the movers prior to them leaving. I also noted Few Moves did not bring the entirety of my furniture so I called them. They said they would bring the rest of my furniture on Monday, October 16. It is now October 20 and they have not returned the rest of my furniture, despite me calling every day for the past week. I do not want money. All I want is the rest of my furniture delivered. ********************* ************.

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Few Moves to move me from ** to ** Sep 2022. I purchased full coverage insurance. Upon discovering damage, I placed my claim & after several emails, forms were sent 24Oct2022; Photos of damages sent 03Nov2022; An update was requested on 14Dec2022. All of these messages were ignored until photos and another email sent again 23Jan2023. I then receive a hastily typed note dated that same day stating that the claim is denied because the furniture was wrapped. On Jan 30th I sent an email to ****************** and included **************** stating my displeasure with the lack of professionalism and requested "Please have someone inform me what further information is needed for this claim" and I have not heard back. The desired resolution is that they repair/replace the items or reimburse me for such.

    Business Response

    Date: 03/09/2023

    ***************** did hire us to perform her move. Before her move she stated to ** multiple times that her previous moving company did not payout her last claims. Due to ***************** continuing stating this we took precautions for her move verifying all furniture was inspected pre/post move in the case that we were accused of any damage that was not our causing. During the move ***************** called our office to rave about how well the crew members were wrapping and protecting all of her furniture. Upon unloading and stage her items in her home the crew members it a walk through the home with *****************. After inspecting her furniture she signed off stating all of her furniture was received in good condition. A month later called our office stating her kitchen table had been scratched during the move. This was not possible as she and the crew members confirmed after the move that the kitchen table was not scratched but yet a month later suddenly it did get scratch. 

    Customer Answer

    Date: 03/13/2023

     
    Complaint: 19451881

    I am rejecting this response because: it is an inaccurate depiction. Not that it is their business, but the last movers did pay for damages they caused (broken TV). I did not purchase premium coverage from them but at least they were reputable enough to admit their fault. This is what led me to pay the expensive insurance premium for this move. I was told long before I scheduled the job that everything would be padded & wrapped- but most movers do that- it doesn't mean damage won't occur. I called the office to make someone aware of how interminably long it was taking to load the truck since I was promised 3 men and only got 2. You'd think movers would know this- but anyone who has ever moved is well aware how long it takes to unpack & move your items around. Immediately after the move, you do a quick review of what items you can actually see in the chaos, and sign off so they can go. I believe that is why you can submit a claim after the movers leave. I never called the office to report a scratch to the dining room table- as that is not even on the claim document- and actually was never brought into the house since it was too large for the room. So I am unclear as to how that much detail was fabricated in your response? I emailed the sales person to find out how to submit a claim. Before I could submit photos, I still had to unshrinkwrap the dining room chairs because the movers hadn't- which is when I saw the paint rubs. There is actually not one instance that I used "scratched" on the claim. It appears this company is unwilling to provide customer service and simply steals the money from insurance premiums. What is the purpose of paying for full coverage if claims are not acknowledged? I have requested someone get in touch with me regarding next steps and been ignored. I have requested to speak to the owner and been ignored. I would like to request a refund of the insurance premium since it was a completely worthless purchase and it does not appear this company will honor the claim.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Few moves company in Wilmington North Carolina mid October 2021, they moved my belongings to all safe storage
    Ladson South Carolina. I have been in storage since October 2021, just moved out August 8, 2022, Items that was picked up and moved to storage in South Carolina are missing a 5 foot fiberglass ladder, a Costco cart
    That they were using even though it belong to me to load my items on the truck. A box of heavy duty extension cords. Boxes that had been opened and re-taped with their brown shipping tape. I said of wine goblets the box was open and four goblets are missing brown tape is on the box. I am filing a complaint because I expect them to pay me for my items that are missing about $400 total. It's taking this long to get out of the storage unit because of Covid Very ill from that and also have a auto immune disease. I need some help with this matter ****** ****** I just recently moved to enterprise Alabama from the storage unit in Ladson South Carolina where a few moves moved me into in October 2021
    Move to be closer to family I am a widow it's been treated unfairly.

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 8, 2022/08/29) */
    We are very sorry to hear you are missing items. We did not perform your move out of storage I assume another company did the move out. The day we performed your move you verified all items were received and acknowledged this as you signed forms verifying this. We take our customers items with the upmost importance which is why we have you witness items being placed in your storage and verify that you have received all items in perfect condition. I suggest checking with the company that moved you out of storage to make sure they did not misplace your items.


    Consumer Response /* (3000, 10, 2022/09/02) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I have stated before that I ask the guys to slow down where I can see and check the items for damage
    and the would for 5 minutes and then it was back to rushing.
    Also when I sign the release form the young man told me I could check my items at another time and send and any damaged items information. Well this was untrue because all of my items were not unloaded because not having the opportunity to check everything. They kept telling me they had to hurry and get back to North Carolina but they insisted that if anything was damaged or missing I could get in touch with Hugh moves. I know I was in the storage unit for eight months but Covid outburst was very high couple months after I contracted the virus was very ill and was unable to check anything. And the storage unit was full to the top so there's no way I could check every item I had no help. My 5 foot fiberglass ladder is missing my Costco multi moving device is missing my extension cords which are heavy duty I am missing. These items were AAA movers move me out of the storage and I had the chance to look at edit every item that was being loaded and these things were not loaded. ****** ******.
    These Arabs was not loaded on AAA moving truck.
    And fur news knows how fast is a load things and they don't want to take the time for you to check all your items.
    My advice would be less I'll take a lie detector test. ****** ******
    I will not give up on this case it is not right for my items to be stolen. This is not your moves first complaint on this type of matter.

Few Moves LLC is NOT a BBB Accredited Business.

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