Complaints

This profile includes complaints for Coastal Carrier Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Coastal Carrier Moving & Storage

  4220 US 421 #500 Wilmington, NC 28401

  
• 

  Coastal Carrier Moving & Storage

  312 Raleigh St Ste 8 Wilmington, NC 28412-6306

  
• 

  Coastal Carrier Moving & Storage

  289 Highway 90 Suite F Little River, SC 29566-9298

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, Sept 5th, 2023 I spoke with *********************** via phone re: the 2nd half of the bill that ******* wanted me to pay, even tho I did not request nor agree to the service that was provided. ***************************** requested and made the arrangements with Coastal carriers for the move that was performed. I did not. While speaking with ******* regarding this matter he was argumentative, repetitive, rude, insulting, laughed at my comments several times and manipulative. On today, Sept 7th, I called the business to find out how to reach the owner to place a complaint re: *******. Unfortunately, ******* answered the phone and I received the same unbelieveable treatment as well as being refused info on reaching the owner of the company or forwarding my info to her for a return call. I am livid over this treatment and am confident that the owner would want to know.

  Business Response

  Date: 09/08/2023

  Hello!

  Please find our summary of what occurred below.

  ***************************** reached out to us originally to schedule a move on behalf of ***************************. After confirming we could complete the move, we were sent pictures of the items needing to be moved. We corresponded with **************** several times before move day to confirm arrival time, method of payment accepted, and other details.

  Halfway through the day of the move **************** was very rude to the movers and indicated that she did not plan to pay until she had a chance to talk to the supervisor. Our General Manager *********************** spoke with her and she paid for the work that had been completed thus far. Coastal Carrier then sent out extra men at no additional charge to help complete the move in a timely manner. Upon completion of the move, *************************** refused to pay for the remaining hours and became irate with multiple members of our team, including the crew *******, the controller, as well as the General Manager, ***********************. ****************** told the crew to just go ahead and leave so as not to have to endure ******************** verbal harassment.

  As it currently stands, **************** has an outstanding balance with Coastal Carrier of $451.50.

  Kind Regards,

  ***********************

  Financial Controller

• Initial Complaint

  Date:05/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********

  Mr ***** ****** who by his on admission did not have anything to do
  with this at the first even though it fell under his privy. Instead there has
  been a long drawn out plan of not returning phone calls, getting
  answers, generally stone walling to detour our rights and wear us down.
  Now he is involved and it is now a lazy affair kind of thing. To answer
  the BBB it took him the 2 weeks, plus given 1 week, plus 1 more week,
  plus then BBB calling and calling until they said ok 1 more day, and
  then 1more day! Just to get this watered down reply!!!
  THINGS TYPED IN BLACK ARE COASTAL CARRIER STATEMENTS
  …. THE RED TYPING ARE MY ANSWERS !
  1.A. In your conversations with ***** *****, ***** gave a verbal
  approximation of $6,000 for Coastal Carrier to pack your entire home.
  You stated that you intended on doing the majority of the packing,
  hence ***** factored this into his estimate. Your original estimate for
  packing was for $1,583.65. You were ultimately charged $890.60 for
  packing based on what was actually performed. The aforementioned
  $6,000 was the approximate savings of choosing to do your own
  packing, not a discount to be taken off the final invoice.

  That is not true! ***** ***** brought us an estimate of just less than
  $22,000. I told him it was too much we couldn't do that. Is there any way
  at all to lower that! He stated take some weight off. We looked around
  and saw that nothing was enough weight to make a difference! I ask, is
  there anything else that could be done or we wouldn't be able to move
  with you.? ***** said the only thing that would take off a lot of money
  would be if you did all the packing. I guess yeah but how much would
  that take off of that bill, he unequivocally stated that it would take
  $6000 off of that almost $22,000! NOT APPROXIMATION! Not that
  he would figure it in to some higher bill that I had no knowledge of!
  We shook hands. I was going to do all the packing we would save
  $6000!??? He said yes, it would save you that amount off of that
  ESTIMATE. Not that they will make another bill that will be higher and
  then try to take it off! THAT is what ***** ***** agreed to and after
  asking him, you don't lie do you, ***** ***** said "I am a very fair man
  and I stick by my word!!! “ IT WAS DEFINITE, WE WOULD BE
  PAYING JUST UNDER $16,OOO.00!!!! PER ESTIMATE, NOT
  APPROXIMATION ! we did it, all THE PACKING OF BOXES, plus
  strapping my paintings together to save them work! ONE GIRL
  
  HAD PACKED A FEW BOXES, WHICH WE OPENED UP TO SHOW
  MR ***** THAT THEY HAD EMPTY BOXES INSIDE. HE SAID OK
  IAM NOT CHARGING FOR HER BOXING.
  THIS ALSO ADDRESSES THEIR STATEMENT, THE BILL WAS NOT
  MORE THAN 10% HIGHER THAN THE ORIGINAL CONTRACT. AT
  THE DAY OF DELIVERY WITH PARTIAL ITEMS UNLOADED: IN A
  THREATENING PHONE CALL ***** ***** STATED THAT HE
  "HAD NEVER MAID SUCH AN EXTREM MISCALCULATION OF
  WEIGHT BEFORE", EVEN THOUGH WE HAD NO PROOF OF ANY
  WEIGHTS, THAT IN THIS NEW AMOUNT OF THE BILL OUR
  $6,000.00 WOULD BRING DOWN THE TOTAL TO ALMOST THE
  SAME AMOUNT AS THE ORIGINAL BILL, WHICH WE WERE TO GET
  THE $6,000.00 OFF OF!!! THAT MY FRIEND WOULD BE A 28%
  INCREASE! SO THEY WERE CORRECT IN SAYING THEY WERE
  NOT 10% OVER THE ORIGINAL ESTIMATE OF $22,000.00!—BUT IF
  YOU UNDERSTAND THAT OUR AGREED CONTRACT WAS
  $16,000.00, THAT WOULD PUT IT SOMEWHERE IN THE 70%!! AT
  THE SAME TIME WE ARE BEING TOLD THIS NEW PRICE BY MR
  ***** THE MANAGER (JOSH *******) ON THE SAME PHONE
  LINE IS YELLING “I’M GOING TO HAVE THE MEN STOP DELIVERY
  AND TAKE THE REST OF YOUR THING BACK ,PUT THEM IN
  STORAGE AND YOU WILL PAY AGAIN TO GET THEM PLUS
  STORAGE!!! YOU MUST PAY NOW! WE WERE FORCED TO PAY!

  2.A. Coastal Carrier did not have another customer’s items on the same
  truck as yours, no other customer was charged for any portion of fuel so
  no money is owed back for this.
  I THINK WE HAVE TO LOOK AT THE SEMANTICS OF THEIR USE
  OF THE WORD CUSTOMER; THE POINT IS THAT THERE WERE
  OTHER BIG HEAVY METAL OBJECTS ON OUR EXCLUSIVE PAID
  TRUCK! First of all, I didn't say any other customer was charge for fuel.
  I said I was told if there was another person I would allow to be on the
  truck with us they would pay half of the fuel and half of the fuel
  surcharge!!!! We turn down that possibility only wanting our things on
  the truck. If you notice in the contract, it says exclusive use of truck.!
  What happened was that you were bugging the hell out of your workers
  unloading our truck so much and they were so tired and hungry that
  they brought up the fact that they had to take the things on the truck up

  to ********* Florida and fix something or whatever for someone else.
  Then as I was later on in the truck, taking photos of the wooden case
  that was for my mirror painting, that (supposedly) was broken before it
  left our house in **********, I saw the big metal pieces that were
  supposed to go to somewhere else in Florida and they were on our
  exclusive truck!!!! So you can't say there was nobody else's things
  on the truck. I saw them with my own eyes and I asked your
  workers is that the other things that you have to go TO DELIVER
  AND WORK ON TONIGHT THAT THE BOSSES HAVE BEEN
  CALLING YOU ABOUT ALL DAY? and they said yes, but we're not
  doing it tonight. It's too much for us. We haven't eaten or rested all
  day and it's now 7:30 at night.

  3.A. The additional labor that was charged for and used is reflective of
  what took place.
  I was very aware of the two extra men that came and talk with them and
  joked with them about helping to get the statue downstairs; even though
  I paid an extra $500 for that very thing before the extra people came.
  That's what I was told the extra $500 was for, however they only stayed
  two hours and I joked with them about that and thank them for coming
  by to help. They left then not more than two hours there!

  3.B. We will reimburse the $100 charge for the marble and table crate.
  THAT DOSE NOT HELP TO NOT BOX SOMETHING UP TO
  PROTECT IT AND THEN SAY OK, WE REIMBURSE THAT MONEY;
  WHEN THE THING ITSELF THAT IS DESTROYED COST $4,000.00
  OR $15,000.00 NOT $100.00

  3.C. Coastal Carrier will also be reimbursing the cost of the chandelier
  crate, $150. The claim for the chandelier and art work are included in
  the above-mentioned settlement.
  I suppose that you think that's a fair deal, we were promised a crate for
  our chandelier, which was very very precious to the whole family,
  because it will travel on with them after us. You will reimburse us $150
  and because of the way you lied and cheated us by not doing again
  what I was promised we lose $15,000.( value of our chandelier!) I'm
  guessing you just think that the people you work for are fools! Believe
  me in hindsight, I'm feeling very much like one. But I think there's certain things you have to own up to as a company, that purports to
  honesty, clarity and pride of work! This is falling very far short of
  that, and all of the things ***** ***** tricked us into believing.

  In conclusion Coastal Carrier is offering a final settlement of $1,527 for
  your claim. Please respond to this email confirming acceptance.
  As I said, in my letter, we're not going to accept a payment so small,
  and that will state, by signing this You agreed that all things are settled
  with this company. This check your offer is only one part of what decent
  people feel for the complete sham that was put up on them. we had
  several breaches of contract by your company, experienced a number of
  violations of your company as to our rights as listed by the US Department of
  Transportation, Federal Motor Carrier, Safety Administration (FMCSA) and finally
  theft of items loaded onto the truck which we witnessed, and confirmed verbally with *****
  *****….. and another thing that is truly unforgivable; for you not to put any numbering
  labeling systems and list on all of our possessions, so that we could find which ones did
  or did not arrive and in what shape.

  Kind Regards,
  When I talk to you on the phone, ***** ******, you told me that our
  claimant situation was taken out of your hands and handled by the head
  of the company one office over next to you in **********. Now you
  write to us with this listing kind offer, but sign it kind regards, we had
  thought with all of ourselves being that we had truly put our self into kind
  hands! And at this point find that we after living 80 years, don't have any
  understanding of what people are capable of inflicting upon you. That's
  truly how we feel. So please leave off the kind regards.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  ***, we are 79, we did it! ***** *****'s miscalculation of weight brought the price to the original price $22,000 price, had their company done the packing! This is against the FMCSA. The price cannot change more than 110% at delivery!

  4. FMCSA Says  I have the right to observe all weighing of our shipment. We were never shown any weights! We kept calling *****, he put on his boss who was named **** *******, (the head of the company), who immediately started threatening us, "I've told employees to stop unloading your truck until we get the money!", you won't get the rest of your things! (That is against the FMCSA)

  5. Dictated by FMSCA for all shipping they must be list of items and conditions of items made by Coastal carrier. *********, FL we were without any list which shocked us.

  Business Response

  Date: 07/11/2023

  To whom it may concern,

   

  We moved Mr. ******* from North Carolina to Florida on 7/1/22-7/6/22. There are numerous inaccuracies in his complaint, I will respond to each of them as he has them listed. I have also attached a copy of the signed Bill of Lading and signed estimate.

  No other customer's items were on the truck that delivered him to Florida.

  The customer was accurately charged for the number of crates that were created to transport his items.

  The customer was only charged for $383.15 for packing services. 

  Mr. *******'s final bill did not increase more than 10%, as can be seen on the final bill and estimate, both of which were signed by the customer.

  Mr. ******* was sent a claim form and was offered a final settlement based on the level of valuation that he selected for his move, which was Basic Value Protection. The details of this level of valuation are described in both the paperwork and the estimate.

  If you need any additional information, please feel free to reach out to me directly.

  ***** ******

  ************

  Business Response

  Date: 07/13/2023

  Hello!
   To reiterate our stance on the matter, the final charges
  did not exceed 110% of the estimate. Both the signed estimate and bill of
  lading have been provided that show this to be the case.

  
  The charges that were billed are reflective of the actual work
  done and the customer signed at time of delivery and payment agreeing to the
  amount.

  
   Regarding any claims for damages, we have previously made
  a settlement that follows the level of valuation selected by the customer
  (Basic Value Protection). We are more than willing to abide by the conditions
  of the contract for any claimed items.

  
  Kind Regards,
   ***** ******
  Coastal
  Carrier Moving & Storage

  Customer Answer

  Date: 07/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   I can say that I disagree, and do not except their last statements; what about the issues that they did not address? The breach of contract by having other objects on our truck that we paid for as solely ours? The fact that we were never shown any truck weight papers? That there was no numbered list or individual stamps put on any of our items? The loss of all of our work boxing up our things ourselves to save $6000 worth of shipping off of the $22,000 estimate? (That they now say it’s the same as the final cost wise) The estimate was the only financial number that we had from the beginning! The number of items that were insured to be packed correctly so that we did not lose their value? The number of items that were missing when they came to deliver? (since we bought the whole truck nothing should’ve been missing) damage to items done in ********** on June 31  before I even signed the paper on 1 July? 

  When and how can these items plus others be truly answered? For instance, they have never mentioned anything about not numbering and listing or items which is an industry standard?

  
  

  When and how can these items plus others be truly answered? For instance, they have never mentioned anything about not numbering and listing or items which is a industry standard?

  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 07/14/2023

  Hello,

  To address the questions:

  No other customer's items were on the truck that delivered Mr. *******'s shipment. 

  Attached is a picture of the weight ticket for the truck. A copy of this was provided to Mr. ******* at time of delivery.

  I have reattached a copy of the estimate. Pages 4 through 6 are an inventory of the items that were included in the shipment.

  To reiterate once again, the estimate for packing was for $1,583.65. The actual packing done by Coastal Carrier was less than the estimated amount, which is reflected in the final bill. 

  Regarding any claimed items, we are more than willing to settle the claim based on the level of valuation selected by the customer, which is Basic Value Protection. The offer The customer signed and indicated that this is the level of valuation they wanted three different times, once on the estimate, once on the bill of lading, and lastly on the addendum. The details of this level of valuation are detailed on each of the documents.

  There have been numerous communications between us at Coastal Carrier and Mr. ******* regarding this situation. We have attempted to resolve any claims, based on the customer's chosen level of valuation on multiple occasions. We have continuously been met with hostility and borderline harassment. We have provided all the documentation, which clearly show the customer's signature agreeing to the estimate, the final charges, and the level of valuation. 

  Kind Regards,

  ***** ******

  Coastal Carrier Moving & Storage

  Customer Answer

  Date: 07/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 1.   they do not specifically say there was nothing on our private truck that we hired from them, that was not one of our possessions!  heavy metal pieces were the cause of a lot of damage to our private things on the truck. Bosses were calling all day,  you had to get to ********* Florida today? Are these the other objects? " He answered yes they are! "
  
  2.  I have no such copy of this truck weight ticket! It was not provided! Furthermore, this weight ticket was done in Dillon South Carolina. I never received a dead weight truck weight and an immediate weight after our truck was loaded. They don't take a picture of the whole weight ticket no date on it?  I ask ***** many times for all the weight tickets! 
  
  3. Picture showing a list of our items, 10 small boxes, 20 small boxes, However, I did not see an Armoire listed, nor shovels, I did not see three different couches, listed, and on, and on so where is the list of all of the items? That are required by law to be made on every move. At 10:30 in the morning, a question of if the Armoire was damaged, and taking them out when ***** said I have been so busy, just sign here

  
  4.   The first estimate for our move to ********* Florida I told ***** we could not do it with them because it was too expensive! He stated we can  get the weight down then he did suggest there's one way, lot of savings, you can agree to do all of the packing for the shipping!  I ask, how much would that save us off of this price? He said it would take off $6000 of the price.! I said OK if it would be only $16,000 for the move we will go with you. They say they did shipping and packing for moving. NOT TRUE!
  
  5.   I sign three different times.they had already broken quite badly our Armoire, then wrapped up and hid it,  Both the workers and also ***** ***** said he looked at it and everything was fine. When we received it here in *********, they brought it in, in pieces that had been broken in **********,. We paid for a crate boxing and the peanuts chandelier from breaking. However, they threw it in with a box of tools and others  and caused us a loss of $15,000 and sad that they would return our hundred dollars for not creating it up. They are malicious miss handling of our items and special possessions. These items are a definite breach 
  
  6.   The smear tactic of staying that "we have continuously been met with hostility and borderline harassment.” I have never said a despairing word to anyone,I never raise my voice, I think three times I talk with someone different over a period of a year is not constantly. However, I do feel that when I get a call with both Mr. ******* and Mr. ***** on the phone yelling and telling me that I have to pay that amount or they're going to take all of our things and stop delivering them and put them in storage. Over! and over!. They were shouting and yelling at me that if I wanted to have my things we had to sign and give them the money now!!!. So when they are talking about they have our signature here at the time of the delivery, they got it under duress and through extortion. ( I looked it up in the dictionary ) I don't know how else to say that they threaten to take all of our belongings away from us and we're 80 years old and my wife's crying and they say if I don't sign and pay now! That's what's going to happen. Also, on that line, Mr. ***** was saying the $6000  was used up because they underestimated the weight. All of this falls under the heading of elder abuse! Therefore, we reject their repeated deception and forthrightness given in the coastal carrier response on July 14, 2023 to BBB 

  
  

  
  Sincerely,

  
  
  
  ****** *******

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ******************** defense of his company's poor performance, poor communications, damage to my property, overcharges, is his statement that he feels that the charges and the hours are justified and that he has explained this to me. I do not accept ******************** subjective views and opinions on these matters. I have real damages that Mr. ******* and his firm has not taken care of. My move in was early August. If Coastal Carriers was a good moving company I would not have had the problems of the magnitude that I have had and I would not have had to pursue complaints thru third parties to attempt to get Coastal to take care of the problems they caused. Please note that *********************** and Coastal Carriers waited 57 days to respond to this complaint to the Better Business Bureau. I believe the only reason they responded to the BBB complaint is I filed an additional complaint with the ** ********************* Please note that *********************** and Coastal Carriers decided to ignore my 3 emails and 2 phone call messages where I was asking them to fix the problems they caused me and my family...and as a result of Coastal Carriers shirking their obligations I have filed the complaints. If I had not filed complaints **************** and Coastal Carriers would be very pleased to continue to ignore the damages, keep overcharges and to not honor their obligations to replace or reimburse for damaged items. To the BBB, thank you for your assistance. To consumers reading this and doing their due diligence...buyer beware. er sofa and advise they will repair it. They bring the sofa back and it has a large indentation where the the ***** was and it is discolored where the repair was made. They broke a phone, large wooden base for decorative items, designer ceramic tea pot, antique wooden sewing cabinet, lost bracket for office equipment. A problem with the move in was CC lost the parts box from the move out contain critical parts to re-assemble furniture. Their crew leader took the box as part of the move out-different crew leader handled the move in. As a result beds were not assembled properly so we could not sleep in them, wall units and display cabinets could not be assembled and there was labor cost overrun. This resulted in several weeks delay before these items could assembled and boxes be unpacked. In addition CC showed up 3 hours late for the move, the crew had few tools to work, 2 of 4 men were not experienced and 1 other mover was sick (no full day). A mover would not do as asked. Call me please

  Business Response

  Date: 01/06/2023

  Hello!
  As has been communicated with ************** on numerous occasions, he was not overcharged for either portion of his move with Coastal Carrier.
  The move into storage was charged based on the number of boxes used, and the amount of labor time it took the movers to conduct the move. Both of these charges reflect the time spent and materials used.
  For the move out of storage, it was done on an hourly basis and he was charged correctly for the amount of time it took to conduct the move.
  Regarding the claimed items, we are currently in communication with ************** and are working towards a resolution.
  -***********************, Financial Controller

  Business Response

  Date: 01/06/2023

  Hello!
  As has been communicated with ************** on numerous occasions, he was not overcharged for either portion of his move with Coastal Carrier.
  The move into storage was charged based on the number of boxes used, and the amount of labor time it took the movers to conduct the move. Both of these charges reflect the time spent and materials used.
  For the move out of storage, it was done on an hourly basis and he was charged correctly for the amount of time it took to conduct the move.
  Regarding the claimed items, we are currently in communication with ************** and are working towards a resolution.
  -***********************, Financial Controller

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of November 23, 2022 I have not heard from Coastal Carriers regarding my complaint to the Better Business Bureau or my complaints to Coastal Carriers directly. BBB, thank you for your efforts.for a move out to ************** (CC then quotes $2190 in August for a move in in Wilmington but then charges me $2409).My moves with CC brings me to 13 moves by moving firms. I have seen the low estimate to get the business and then jack the charges up with excess materials and labor hours in the past. After the problems on the move out I would have thought CC would have tried to do good work on the move in but that did not happen (late, miscommunication, movers not doing what was asked, my wife did not feel safe in their presence, broken items). After the terrible move in performance I attempt in a professional manner to get CC to fix their messes and initially I get some poor efforts/results but then I get outright rudeness/disrespect and now they will not return phone calls or reply to my emails. FYI, I was good to the CC packers and movers (gave people things for free on the move out, tipped the packers and the movers, gave a sick mover food/beverage/medication). BBB call me

  Business Response

  Date: 01/06/2023

  Hello!
  This description of the move into storage is not reflective of what occurred. When our estimator conducted his estimate, ************** informed us that many items in the home would not be coming into storage, however when our crew arrived many additional items were requested to be moved. This is shown in the difference between the estimated number of items and the inventoried items that came into storage. ****************** monthly storage rate was not increased in spite of the drastically increased number of items that were stored. The amount that was paid for this move is reflective of the time, labor and materials that it took to perform the move. As has been communicated with ************** on numerous occasions, he was not overcharged.
  Regarding the claimed items, we are currently in communication with **************, working to come to a resolution.
  -***********************, Financial Controller

  Business Response

  Date: 01/06/2023

  Hello!
  This description of the move into storage is not reflective of what occurred. When our estimator conducted his estimate, ************** informed us that many items in the home would not be coming into storage, however when our crew arrived many additional items were requested to be moved. This is shown in the difference between the estimated number of items and the inventoried items that came into storage. ****************** monthly storage rate was not increased in spite of the drastically increased number of items that were stored. The amount that was paid for this move is reflective of the time, labor and materials that it took to perform the move. As has been communicated with ************** on numerous occasions, he was not overcharged.
  Regarding the claimed items, we are currently in communication with **************, working to come to a resolution.
  -***********************, Financial Controller
  See Attachment/File: Sent By ****

  Customer Answer

  Date: 01/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I stand by my statement/complaint as written November 10th...it is factual. ******************** contention that his firm moved more furniture than what I advised the Coastal salesperson during the quoting process is a misrepresentation by *********************** and his people. I liquidated the furniture in two bedrooms, a living room, a large office, the dining room furniture, several chairs, multiple rugs, much of the items in the garage and more to reduce items that would be moved and actually had less furniture to move on the move out day than what the Coastal Carriers rep was advised during the quoting process (look at the notes on their quote which is proof I liquidated more and moved less). Please note that *********************** and Coastal Carriers waited 57 days to respond to this complaint to the Better Business Bureau. I believe the only reason they responded to the BBB complaint is I filed an additional complaint with the ** ********************* Please note that *********************** and Coastal Carriers decided to ignore my 3 emails and 2 phone call messages where I was asking them to fix the problems they caused me and my family...and as a result of Coastal Carriers shirking their obligations I have filed the complaints. If I had not filed complaints **************** and Coastal Carriers would be very pleased to continue to ignore the damages, keep overcharges and to not honor their obligations to replace or reimburse for damaged items. To the BBB, thank you for your assistance. If you want to have a phone call or an online call to discuss details and review pictures/documents/facts please let me know.

  Customer Answer

  Date: 01/15/2023

  **************** in his January 6th response made a false claim about me having the mover move more items into storage than what I had advised the salesperson. In my response I indicated that I liquidated more items than what was previously communicated to their salesperson in the move quote process. **************** goes on to say that Coastal Carriers did not increase my monthly storage charge as if this were an accommodation (this is a false narrative too-it relies on the false claim about them moving more furniture which is not true). I called the Coastal Carrier salesperson ********************* before my January 2022 move out into storage and asked him to come back to my home and revise his records...my interest in ***** coming out and reassessing was from a belief that the projected cost would be revised down. ***** declined to come and reassess-he felt it was unnecessary and a waste of his time.
  
  Further evidence that I sold off/liquidated more items than what I indicated to the salesperson would be moved into storage...on the move in in August 2022 Coastal Carriers brings all the items they moved in a very small moving truck (I have had over ten moves with other carriers and I have many years experience in the material handling industry so I notice these things). Here is the tie in to the storage that **************** brings up, I meet an employee of Coastal Carriers who was at my home briefly for the August move in. He gets out of the truck and the first thing he says is "**************, I feel like I have moved your stuff four times." I asked what he meant. He said"I have moved your things all over the warehouse many times." My storage deal with Coastal is I paid to have all my processions crated so they would be protected and secured. Since my move out occurred on Monday it would be reasonable to have the processions crated and secured by end of business Tuesday. If the items had been crated on a timely basis they would have been movable by forklift and it would have been no issue to the employee to move my pocessions...and moving a crate would not have been an event worth remembering but moving furniture and boxes by hand would be memorable. My processions not being created and stored on a timely basis might be an explanation for the damage to the furniture and the numerous broken items. Another issue relating to storage and storage charges-my written agreement with Coastal called for"third month of storage complementary." Coastal and **************** sent me an invoice for the third month anyhow. **************** did issue a credit once I brought it to his attention but had I not caught it and paid it I would have been out the storage payment for that month too. I am curious why the payment arrangement was not in Coastal's accounts receivables records and billing schedule and that they had to depend on the customer to advise them that an invoice was not legitimate.