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Business Profile

Packing Service

Momentum Moving & Storage, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Momentum Moving coming to assist in my move on 10/29. I received a late text the morning of my move telling me they were a man short. I told them that was fine come anyway. Never received any other communication for almost an hour. I tried to call multiple times. Next text said they weren't coming and I would receive a refund for $321 that I paid in 5-7 days. I have asked for proof of refund and have gotten nothing in return. They have not responded to my phone calls and the only texts was to say they have already responded with their intentions. I still have not received a refund and it's been a week. I have an intentions of filing in small claims court if I do not receive my refund. I had to hire a new company for the next day, pay double, and extend the uhaul an extra day. This business is taking peoples money and not following through with services.

    Business Response

    Date: 12/20/2022

    Consumer Response /* (2000, 10, 2022/11/18) */ Momentum moving finally refunded my money after numerous texts and calls and filing a report through the better business bureau. It took almost a month after they said they had refunded the day they didn't show for my move. The stress and anxiety caused by this company was unimaginable. But I know have my refunded minus the extra day I needed to rent a uhaul. They never responded to the complaint made through the better business bureau. Would not recommend using this company ever.

Momentum Moving & Storage, LLC is NOT a BBB Accredited Business.

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