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Business Profile

Scuba Diving

DiveQuest Adventures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scuba Diving.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for an intro class on June 20th for $175. I never received communication or a contract from ***********************. The class started July 5th. I received an automated email on July 4th at 3:04pm saying the class started in 24 hours. The next day, I showed up to the lumina hotel for class and no one was there. I knew someone else who signed up who said ***** called her to cancel because the staff had the flu. I called ***** on July 8th and he did not answer. I called every day from July 9th-today and have also emailed, texted, sent DMs on instagram and ********* This man has never spoken to me and I have no way of believing its not a scam. I reported him to SDI who said they removed their partnership with him and filed a complaint with NCDOJ. I have spoken to attorneys about sueing him and plan on pursuing action to receive not only the $175 but compensation for emotional damages. This man should not be trusted with taking others out at sea or offering a dive certification.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged me $300 to certify my daughter in scuba diving. We confirmed a time date and place and 2 days before that date, I was informed they were cancelling. I asked for a refund but they didnt return emails or texts or calls. They said they would do a makeup date but never heard from them again. They lied and said their instructors were sick but they only have one instructor and he also stopped receiving communication from ***** the owner. This owner is a fraud, a lier and a thief and needs to be shut down. He still has my money and I never received the service and training.

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $175 on 6/19/2024 for a scuba class on 7/5/2024. The owner, ***********************, called the morning of 7/5/2024 to cancel the booking, noting that I could call to reschedule. I have called 7/5 (twice), 7/9 (twice), 7/11 (twice), 7/13, 7/14, and 7/15. With the exception of one return phone call on 7/11 with *********************** during which I was assured I would be given a call back, I have not spoken to a human on the phone to resolve the issue. I have sent multiple text messages in an effort to document in writing that I would like a refund due to lack of contact. I seek the BBB aid in holding Divequest Adventures accountable to refunding me for the class that never occurred.

DiveQuest Adventures is NOT a BBB Accredited Business.

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